Customer Service Advisor – Wakefield Depot (Full-Time, 8:30–6)

PHOENIX Medical Supplies Ltd.; Wakefield; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

22 days annual leave (pro rata)

Medicash health program

iTrent Financial Wellbeing

High Street discounts

Employee Assistance Programme

Contributory Pension Scheme

Accredited Training Programmes

Job summary

PHOENIX Medical Supplies Ltd. Wakefield depot seeks a Customer Service Advisor to deliver excellent customer experience, handling inquiries and orders with a professional, proactive approach. Based at Wakefield, you will manage queries and provide product information to customers.

The role is full-time, with rotational hours 8:30am–6pm and occasional Saturdays. You will handle a shared inbox and phone line, supporting service delivery and administrative tasks to ensure quality customer service.

Qualifications

• Prior inbound telephone experience.
• Strong communication skills and confident telephone manner.
• Detail oriented and accurate in data handling.
• Prior complaint handling experience.

Responsibilities

• Managing incoming case queries via a shared inbox and phoneline.
• Customer liaison, raising, investigating and resolving queries.
• Providing advice and information regarding our service or product range.
• General administration.

Skills

Inbound telephone experience

Strong communication

Detail oriented

Complaint handling

Job description

PHOENIX Medical Supplies Ltd. Wakefield depot seeks a Customer Service Advisor to deliver excellent customer experience, handling inquiries and orders with a professional, proactive approach. Based at Wakefield, you will manage queries and provide product information to customers.

The role is full-time, with rotational hours 8:30am–6pm and occasional Saturdays. You will handle a shared inbox and phone line, supporting service delivery and administrative tasks to ensure quality customer service.