Depot Customer Service Advisor

Phoenix Medical Supplies; Redcar; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the healthcare sector is seeking Customer Service Advisors to join their team in Runcorn. The role involves providing exceptional customer service, handling calls, and resolving queries. Candidates should have a background in customer service and possess strong communication skills. Full-time positions are available with training and development opportunities.

Benefits

Excellent training and coaching

Ongoing development opportunities

Qualifications

• Experience in a contact centre or busy customer service environment.
• Professional telephone and written communication skills.
• Ability to work as part of a team.

Responsibilities

• Handling incoming calls and placing customer orders.
• Investigating and resolving customer queries.
• Informing customers about services and product ranges.

Skills

Customer-focused

Professional communication

Teamwork

Keyboard skills

Education

Customer service NVQ

Job description

Job Details

Type: Permanent

Sector: Unspecified

Region: Yorkshire

Location: Wakefield

Salary: Competitive

Posted: 13/05/2025

Recruiter: Phoenix Medical Supplies

Job Reference: kal-PHOENIXHealthcareDistributionLimited-44087-674

Job Views: 2

Customer Service Advisor

The PHOENIX Group is currently seeking Customer Service Advisors who are passionate about delivering excellent customer experiences. Based at their contact centre in Runcorn, your primary responsibility will be to provide outstanding customer service at all times.

The role requires a professional approach to customer service and a desire for continuous improvement, as you will liaise with healthcare professionals. Responsibilities include:

1. Handling incoming calls
2. Placing customer orders
3. Investigating and resolving customer queries
4. Informing customers about our services and product ranges
5. Proactive service calls

Applicants should have experience working in a contact centre or busy customer service environment. Customer-focused with professional telephone and written communication skills. Ability to work as part of a team and proficiency in keyboard skills are essential. A customer service NVQ or experience in the pharmaceutical industry is desirable but not mandatory.

We offer excellent training, coaching, and ongoing development opportunities.

The role is full-time, operating on a shift rotation between 8:30 am – 6:00 pm, with occasional Saturday shifts from 9:00 am – 1:00 pm.