Depot Customer Service Advisor

PHOENIX Medical Supplies Ltd.; Stanley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the healthcare sector is seeking Customer Service Advisors for their contact centre in Runcorn. The role involves providing exceptional service, handling customer inquiries, and working collaboratively within a dynamic team. Candidates should have experience in customer service and strong communication skills, with opportunities for training and development.

Benefits

Fantastic training and coaching

Ongoing development opportunities

Qualifications

• Experience in a contact centre or busy customer service environment.
• Professional telephone and written communication skills.
• Ability to work as part of a busy team.

Responsibilities

• Provide excellent customer service at all times.
• Handle incoming calls and customer orders.
• Investigate and resolve customer queries.

Skills

Customer Focus

Professional Communication

Teamwork

Keyboard Skills

Education

Customer Service NVQ

Job description

Customer Service Advisor(s)

The PHOENIX Group are currently looking for Customer Service Advisors who have a passion for delivering the best possible customer experience. Based at their contact centre in Runcorn, your overall responsibility will be to provide excellent levels of customer service to our customers at all times.

The position requires a professional approach to customer service and a desire for continuous improvement as you will be liaising with healthcare professionals. The role includes: dealing with incoming calls, placing customer orders, investigating and resolving customer queries, informing customers on all aspects of our services and product ranges, and proactive service calls.

It is essential that you have experience of working within either a contact centre or busy customer service environment. You will be customer focused with professional telephone and written communication skills. It is essential that you are able to work as part of a busy team and possess proficient keyboard skills. A customer service NVQ or experience in the pharmaceutical industry is desirable but not essential.

In return we offer fantastic training and coaching with ongoing development opportunities.

The role is full time working on a shift rotation between the hours of 8.30am – 6pm with the occasional Saturday 9am – 1pm.

INDPMS