Department Manager

McCarthy Recruitment Ltd; Wood Green; On-site; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

McCarthy Recruitment Ltd in New Southgate is seeking a Department Manager to lead a large, high-turnover department within a flagship builders' merchant. You will drive performance, lead sizeable teams, and contribute to branch success.

Reporting to senior leadership, you will shape service standards, commercial decisions and team development, while maintaining a fast-paced, hands-on leadership style with strong emphasis on safety and customer experience.

Qualifications

• Proven experience in leading large teams in a trade/retail environment.
• Experience driving sales, margin and customer experience in a high-turnover setting.
• Strong ability to interpret data and translate insights into action.

Responsibilities

• Full leadership accountability for a large, multi-function department within a flagship branch.
• Drive sales, margin and profit through strong execution and customer focus.
• Lead, coach and develop managers and departmental teams.
• Create a service-led, trade-focused culture with high standards.
• Own departmental KPIs, budgets and commercial performance.
• Lead performance management, succession planning and talent development.
• Maintain a compliant, safe trading environment.
• Act as senior ambassador for the business within the branch and wider operation.

Skills

People leadership

High-volume trade

Retail leadership

Commercial acumen

Job description

Job Title: Department Manager
Location: New Southgate
Salary: up to £70,000 per annum plus bonus and benefits
Role: Permanent

A senior leadership opportunity within a growing independent builders' merchant.

This is an outstanding opportunity for a commercially astute leader to step into a flagship branch within a growing independent builders' merchant. Operating at significant scale, this business is investing heavily in its people, infrastructure and customer proposition as part of its ongoing expansion.

If you are a strong people leader with a background in high-volume trade, merchant or retail-led environments, and you thrive on driving performance through others, this role offers genuine scope, autonomy and reward.

The Role

Reporting into the senior branch leadership team, you will take full ownership of a large department within a high-turnover flagship branch, leading sizeable teams and playing a critical role in overall branch performance.
Service, availability and commercial standards are the lifeblood of the business and your ability to create engaged, high-performing teams will be central to success.
You will have the platform to influence, improve and innovate within your department, while operating in a business that values pace, common sense and hands-on leadership.

Key Responsibilities
· Full leadership accountability for a large, multi-function department within a flagship branch
· Driving sales, margin and profit through excellent execution, team capability and customer experience
· Leadership, coaching and development of managers and departmental teams
· Creating a service-led, trade-focused culture with exceptional standards
· Owning departmental KPIs, budgets and commercial performance
· Performance management, succession planning and talent development
· Ensuring a highly commercial, safe and compliant trading environment
· Acting as a senior ambassador for the business within the branch and wider operation

Ideal Candidate
· Proven experience as a Store Manager, Branch Manager, Department Manager, Senior Manager, Trading Manager or equivalent within builders' merchants, trade, or high-volume retail environments
· Comfortable operating at scale within complex, fast-paced operations
· A visible, credible and confident leader who leads from the front
· Strong commercial acumen with the ability to interpret data and drive performance
· Passionate about customer experience and team engagement
· Resilient, adaptable and solutions-focused

ABOUT US
This role is being handled by McCarthy Recruitment, an award-winning talent consultancy, commitment to providing a professional and personalised recruitment service. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting to McCarthy Recruitment to retaining and processing your data in compliance with the General Data Protection Regulations. Your details will be added to our holding database. We process certain personal information for legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Privacy policy at (url removed) to exercise your right to access, erase or restrict processing of your data, contact us. Apply for this role now or find us online at:
· Facebook:McCarthyRecruitment
· Linked-In:company/mccarthy-recruitment
· Instagram @ mccarthyrecruitment