Branch Growth & Customer Experience Leader

Help Resourcing; Watford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Help Resourcing is seeking an Assistant Branch Manager to support the Branch Manager in managing operations in Watford. This role involves overseeing day-to-day operations, achieving sales targets, and enhancing customer service.

The ideal candidate should possess strong organizational and leadership skills, proven customer service experience, and proficiency in Microsoft Office and reporting tools. This position is essential for ensuring that the branch meets its sales and operational goals.

Qualifications

• Highly organized and results driven.
• Excellent IT skills and ability to report results accurately.
• Proven customer service skills with a track record of achieving results.

Responsibilities

• Manage branch operations and support the branch manager.
• Ensure branch achieves sales and department targets.
• Handle customer complaints and improve service levels.

Skills

Organizational skills

Leadership skills

Customer service skills

IT skills

Tools

Microsoft Office

Bistrack

Job description

Help Resourcing Limited are working with an award-winning, family-run builders & plumbers Merchant. They have stores in London and Hertfordshire with over 280 staff and sell 22,000 different building, electrical, plumbing and DIY products to the construction industry.

They are a family-run organisation who offer a very competitive package with great prospects within the company. They are also extremely well established with over 40 years of experience in the industry.

They are looking for an Assistant Branch Manager to work as part of the management team on their flagship site and one of the largest Builders Merchants in the South East. You will be responsible for the management of the site supporting the branch manager, managing a team of over 80 staff.

Help Resourcing Limited are working with an award-winning, family-run builders & plumbers Merchant. They have stores in London and Hertfordshire with over 280 staff and sell 22,000 different building, electrical, plumbing and DIY products to the construction industry.

They are a family-run organisation who offer a very competitive package with great prospects within the company. They are also extremely well established with over 40 years of experience in the industry.

They are looking for an Assistant Branch Manager to work as part of the management team on their flagship site and one of the largest Builders Merchants in the South East. You will be responsible for the management of the site supporting the branch manager, managing a team of over 80 staff.

Role:

Assistant Branch Manager

Reporting to:

Branch Manager and Directors

Overall purpose of the job

To support the Branch Manager to manage the planning, supervision and effective operation of the branch to deliver maximum sales, in line with company targets.

Key Responsibilities

• Day to day management of all branch operations and support to branch manager

• Responsible for achieving branch and department sales targets

• Personnel management, recruitment, motivation, training and development, including appraisals and supporting key staff members achieving their KPI results.

• Responsible for planning the future and current needs of the branch in relation to products, stock levels and transport requirements and to liaise with appropriate internal departments to ensure these needs are met

• Identifying and implementing ways to meet and exceed customer expectations and requirements

• Promptly and effectively handling complaints, to ensure complete customer satisfaction

• Responsible for working with customers to continually monitor and improve levels of service

• Manage banking, daily cash reconciliation, change levels and order monitor.

• Meet performance targets (KPIs set by the company – sales, H&S, staff costs, profit, gross margins and stock).

• To regularly monitor staff performance within the branch

• Motivate and support staff to deliver a great customer experience that ensure the branch achieves yearly sales and profit targets

• To plan for future and current staffing requirements

• Ensure the branch adheres to the opening and closing times and is sufficiently staffed.

• Manage all customer’s complaints and comments to the Company’s standards

• Regularly assess the training needs of all staff to ensure they deliver excellent service to all existing and potential customers

• To ensure that all staff and the branch adhere to company policies and systems including Health & Safety and environmental issues

• Carry out other duties which fall within reasonable expectations of the role.

Key Relationships Externally:

Existing customers

New and potential customers

Suppliers

Internally:

Directors

Branch Manager

Departmental Managers

Sales Team

Stock Control Manager

Finance

Buying / Commercial Team

Credit Control

Health & Safety

Personal specification Behaviours:

• Highly organised
• Results driven
• Listens and communicates effectively
• Sets appropriate goals for self and others and encourages others to achieve those
• Leadership skills
• Team motivator

Technical:

• Excellent IT skills including use of all Microsoft packages
• Ability to accurately report and deliver/present results using Bistrack
• Exceptional customer services skills with a proven track record of achieving results
• Product and market knowledge

If you feel you have the right skills for this position please apply today.

Please note that due to the high volume of applications, we will only be able to respond to successfully shortlisted applicants. If you have not heard from us within 7 working days of sending your application, please presume that you have not been successful on this particular occasion.

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