Dental Receptionist & Patient Experience Lead

Grays Dental Practice; Glasgow; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay scale

Career progression opportunities

Recommend a friend bonus

Professional Development – access to在线

Wellbeing initiatives

Cycle to work scheme

Employee Assistance Programme

Enhanced family friendly policies

You Days – a day off for moving house

Birthday day off

Service holidays

Optical care

Discounted dental treatments

Job summary

Grays Dental Practice in Glasgow is seeking a warm and professional Receptionist to welcome patients, handle enquiries, and coordinate appointments. You will contribute to a calm, inviting environment and ensure smooth patient journeys from check-in to checkout.

The role focuses on high-quality customer service, accurate record-keeping, and assisting with general administration within a private dental practice.

Qualifications

• Experience in a general dental or healthcare reception is desirable.
• Experience in a reception or customer-facing role with a focus on patient experience.
• Confident communicating with people face-to-face and over the phone.

Responsibilities

• Provide a professional reception service and ensure excellent patient care.
• Welcome patients and make them feel comfortable from arrival.
• Manage patient enquiries in person, by phone and email.
• Coordinate appointments and diaries.
• Process payments and support patients with queries.
• Maintain accurate and confidential patient records.
• Support day-to-day running of the practice.

Skills

Customer service

Communication

Organisational skills

IT literacy

Tools

MS Office

Dental practice software

Job description

Grays Dental Practice in Glasgow is seeking a warm and professional Receptionist to welcome patients, handle enquiries, and coordinate appointments. You will contribute to a calm, inviting environment and ensure smooth patient journeys from check-in to checkout.

The role focuses on high-quality customer service, accurate record-keeping, and assisting with general administration within a private dental practice.