Dental Receptionist (Part-Time)

Grays Dental Practice; Glasgow; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay scale

Career progression opportunities

Recommend a friend bonus

Professional Development – access to在线

Wellbeing initiatives

Cycle to work scheme

Employee Assistance Programme

Enhanced family friendly policies

You Days – a day off for moving house

Birthday day off

Service holidays

Optical care

Discounted dental treatments

Job summary

Grays Dental Practice in Glasgow is seeking a warm and professional Receptionist to welcome patients, handle enquiries, and coordinate appointments. You will contribute to a calm, inviting environment and ensure smooth patient journeys from check-in to checkout.

The role focuses on high-quality customer service, accurate record-keeping, and assisting with general administration within a private dental practice.

Qualifications

• Experience in a general dental or healthcare reception is desirable.
• Experience in a reception or customer-facing role with a focus on patient experience.
• Confident communicating with people face-to-face and over the phone.

Responsibilities

• Provide a professional reception service and ensure excellent patient care.
• Welcome patients and make them feel comfortable from arrival.
• Manage patient enquiries in person, by phone and email.
• Coordinate appointments and diaries.
• Process payments and support patients with queries.
• Maintain accurate and confidential patient records.
• Support day-to-day running of the practice.

Skills

Customer service

Communication

Organisational skills

IT literacy

Tools

MS Office

Dental practice software

Job description

Your Role

You will be instrumental in providing a professional reception service and ensuring excellent patient care in line with our practice values. Your responsibilities will include:

• Welcoming patients warmly and helping them feel comfortable and looked after from the moment they arrive

• Creating a professional, calm and inviting reception environment

• Managing patient enquiries in person, by telephone and through email

• Coordinating appointments and maintaining well-organised clinician diaries

• Managing patient check-in and check-out and ensuring their journey through the practice runs smoothly

• Building positive relationships with patients

• Processing payments and supporting patients with general queries

• Maintaining accurate and confidential patient records

• Proactively following up with patients where appropriate

• Taking ownership of patient queries and helping resolve concerns professionally and sensitively

• Ensuring the reception and patient areas are beautifully presented and reflect the standards of our private practice

• Supporting general administration and the wider day-to-day running of the practice

About You

You'll be someone who genuinely enjoys working with people and understands the difference that thoughtful, attentive service can make.

We'd love to hear from you if you:

• Have previous experience working within a general dental or healthcare practice, although this is desirable rather than essential

• Experience in a reception or customer-facing position where delivering a positive patient/customer experience was a key priority

• Have a naturally warm, friendly and professional manner

• Take pride in delivering exceptional customer service

• Are confident communicating with people both face-to-face and over the telephone

• Have excellent organisational skills and strong attention to detail

• Are comfortable managing several priorities while remaining calm and composed

• Enjoy taking ownership and using your initiative

• Have a polished and professional approach

• Work well as part of a close-knit team

• Are confident using IT and administrative systems

Benefits

We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –

• Competitive pay scale

• Career progression opportunities within the group

• Recommend a friend bonus

• Professional Development – access to online training and educational assistance

• Wellbeing initiatives

• Cycle to work scheme

• Employee Assistance Programme

• Enhanced family friendly policies

• ‘You Days’ - a day off for moving house or getting married

• Birthday day off

• Service holidays

• Optical care

• Discounted dental treatments

Grays Dental Practice –