Dental Receptionist - Patient Care & Admin

Together Dental LTD; Stoke-on-Trent; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Staff referral

Birthday leave

Dental discount

DBS checks

Employee Assistance Programme

Training opportunities

Pension scheme

Career progression

Job summary

Together Dental Stoke-on-Trent is looking for a friendly Receptionist to be the first point of contact for patients. You’ll welcome callers and visitors, manage appointments and maintain clinicians’ diaries, and respond to enquiries with a calm, professional manner.

You’ll support the day‑to‑day running of the reception area, process payments, handle records in line with GDPR, and collaborate with clinicians and the Practice Manager to deliver an excellent patient experience.

Qualifications

• Friendly, customer-focused front line experience preferred.
• Experience in reception/administration or healthcare is desirable.
• Comfortable with computer systems and learning new software.
• Reliable, professional and a good team player.

Responsibilities

• Welcome patients in a warm, friendly and professional manner.
• Manage appointments and maintain clinicians' diaries efficiently.
• Answer telephone calls and respond to email enquiries.
• Assist patients with bookings, queries and general information.
• Maintain accurate patient records in line with GDPR and company policies.
• Process payments and manage daily financial transactions.
• Support the smooth day-to-day running of the reception area.
• Collaborate with clinical and administrative teams to deliver an excellent patient experience.
• Carry out general administrative duties as required.

Skills

Customer service

Organised

Communication

Team player

Job description

Together Dental Stoke-on-Trent is looking for a friendly Receptionist to be the first point of contact for patients. You’ll welcome callers and visitors, manage appointments and maintain clinicians’ diaries, and respond to enquiries with a calm, professional manner.

You’ll support the day‑to‑day running of the reception area, process payments, handle records in line with GDPR, and collaborate with clinicians and the Practice Manager to deliver an excellent patient experience.