Administrator / Dental Receptionist

EB Dental; Greater London; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Loyalty bonus

Performance bonus

Company events

On-site parking

Transport links

Job summary

EB Dental in Greater London is seeking a friendly Dental Receptionist to be the first point of contact for patients, handling check-ins, bookings, and inquiries with a professional, welcoming manner.

You will manage records, payments, and billing while coordinating with the dental team to ensure smooth patient flow and a tidy reception area. This full-time role offers 40 hours weekly and benefits such as bonuses and on-site parking.

Qualifications

• Proven experience in an administrative or office role, preferably within a healthcare setting.
• Excellent communication skills, both verbal and written, with a strong focus on customer service.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Proficiency in using office software and dental practice management systems is advantageous.
• Strong organisational skills with attention to detail.
• A positive attitude and the ability to work well as part of a team.

Responsibilities

• Greet patients warmly upon arrival and assist them with check-in procedures.
• Manage appointment scheduling, including booking, rescheduling, and confirming appointments.
• Handle patient inquiries via phone, email, and in person with professionalism and courtesy.
• Maintain accurate patient records and ensure all documentation is up to date.
• Process patient payments and manage billing inquiries effectively.
• Collaborate with dental staff to ensure seamless patient flow throughout the day.
• Assist in maintaining a clean and organised reception area.
• Perform other administrative tasks as required to support the practice.

Skills

Customer service

Communication skills

Multitasking

Office software

Dental practice management systems

Tools

Practice management software

Job description

Job Overview
We are seeking a friendly and professional Dental Receptionist to join our dental practice. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring a smooth operation within the practice, contributing to a welcoming environment for both patients and staff.

Duties

• Greet patients warmly upon arrival and assist them with check-in procedures.
• Manage appointment scheduling, including booking, rescheduling, and confirming appointments.
• Handle patient inquiries via phone, email, and in person with professionalism and courtesy.
• Maintain accurate patient records and ensure all documentation is up to date.
• Process patient payments and manage billing inquiries effectively.
• Collaborate with dental staff to ensure seamless patient flow throughout the day.
• Assist in maintaining a clean and organised reception area.
• Perform other administrative tasks as required to support the practice.

Requirements

• Proven experience in an administrative or office role, preferably within a healthcare setting.
• Excellent communication skills, both verbal and written, with a strong focus on customer service.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Proficiency in using office software and dental practice management systems is advantageous.
• Strong organisational skills with attention to detail.
• A positive attitude and the ability to work well as part of a team.

If you are passionate about providing excellent service in a dental setting and possess the required skills, we encourage you to apply for this rewarding position as a Dental Receptionist.

Job Type: Full-time

Pay: From £13.00 per hour

Expected hours: 40 per week

Additional pay:

• Loyalty bonus
• Performance bonus
• Company events
• On-site parking
• Transport links

Schedule:

• Monday to Friday
• Weekend availability

Job Category: Admin Dental Reception TCO Job Type: Full Time Part Time Job Location: Kentish Town Worcester Park