Dental Receptionist – Friendly Patient Concierge

Confidential; Ashford; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Staff referral scheme

Birthday leave

Discounted dental treatment

Fully funded DBS checks

Employee Assistance Programme

Ongoing training and development

Pension scheme enrollment

Career mobility across dental group

Job summary

Together Dental Ashford is hiring a friendly Receptionist to welcome patients, manage appointments, answer calls and emails, and support daily operations of the practice. You will work closely with clinicians, nursing staff, and the Practice Manager to ensure a smooth patient experience.

The role suits an organised, customer-focused individual with strong communication skills, comfortable with computer systems, and able to handle multiple tasks in a busy environment.

Qualifications

• Friendly, approachable, and passionate about providing excellent customer service.
• Organised with excellent attention to detail.
• A confident communicator with strong interpersonal skills.
• Comfortable using computer systems and learning new software.
• Able to work efficiently in a busy environment and manage multiple priorities.
• Reliable, professional, and a great team player.

Responsibilities

• Welcome patients in a warm, friendly, and professional manner.
• Manage appointments and maintain clinicians' diaries efficiently.
• Answer telephone calls and respond to email enquiries.
• Assist patients with bookings, queries, and general information.
• Maintain accurate patient records in line with GDPR and company policies.
• Process payments and manage daily financial transactions.
• Support the smooth day-to-day running of the reception area.
• Work collaboratively with the clinical and administrative teams to deliver an excellent patient experience.
• Carry out general administrative duties as required.

Skills

Customer service

Organised

Interpersonal skills

Computer literacy

Multitasking

Team player

Job description

Together Dental Ashford is hiring a friendly Receptionist to welcome patients, manage appointments, answer calls and emails, and support daily operations of the practice. You will work closely with clinicians, nursing staff, and the Practice Manager to ensure a smooth patient experience.

The role suits an organised, customer-focused individual with strong communication skills, comfortable with computer systems, and able to handle multiple tasks in a busy environment.