Receptionist FTC

Confidential; Ashford; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Staff referral scheme

Birthday leave

Discounted dental treatment

Fully funded DBS checks

Employee Assistance Programme

Ongoing training and development

Pension scheme enrollment

Career mobility across dental group

Job summary

Together Dental Ashford is hiring a friendly Receptionist to welcome patients, manage appointments, answer calls and emails, and support daily operations of the practice. You will work closely with clinicians, nursing staff, and the Practice Manager to ensure a smooth patient experience.

The role suits an organised, customer-focused individual with strong communication skills, comfortable with computer systems, and able to handle multiple tasks in a busy environment.

Qualifications

• Friendly, approachable, and passionate about providing excellent customer service.
• Organised with excellent attention to detail.
• A confident communicator with strong interpersonal skills.
• Comfortable using computer systems and learning new software.
• Able to work efficiently in a busy environment and manage multiple priorities.
• Reliable, professional, and a great team player.

Responsibilities

• Welcome patients in a warm, friendly, and professional manner.
• Manage appointments and maintain clinicians' diaries efficiently.
• Answer telephone calls and respond to email enquiries.
• Assist patients with bookings, queries, and general information.
• Maintain accurate patient records in line with GDPR and company policies.
• Process payments and manage daily financial transactions.
• Support the smooth day-to-day running of the reception area.
• Work collaboratively with the clinical and administrative teams to deliver an excellent patient experience.
• Carry out general administrative duties as required.

Skills

Customer service

Organised

Interpersonal skills

Computer literacy

Multitasking

Team player

Job description

Location: Together Dental Ashford

Salary: 12.80 - 14.00 per hour
Hours: (20 hours) Monday & Friday 08:30-17:00, Thursday 13:00-17:00
Contract: Maternity FTC

We are looking for a friendly, organised, and customer-focused Receptionist to join our welcoming dental practice.

Working closely with our clinicians, nursing team, and Practice Manager, you'll help ensure the smooth day-to-day running of the practice while providing outstanding support to our patients.

The Role

• Welcome patients in a warm, friendly, and professional manner.
• Manage appointments and maintain clinicians' diaries efficiently.
• Answer telephone calls and respond to email enquiries.
• Assist patients with bookings, queries, and general information.
• Maintain accurate patient records in line with GDPR and company policies.
• Process payments and manage daily financial transactions.
• Support the smooth day-to-day running of the reception area.
• Work collaboratively with the clinical and administrative teams to deliver an excellent patient experience.
• Carry out general administrative duties as required.

About You

• Friendly, approachable, and passionate about providing excellent customer service.
• Organised with excellent attention to detail.
• A confident communicator with strong interpersonal skills.
• Comfortable using computer systems and learning new software.
• Able to work efficiently in a busy environment and manage multiple priorities.
• Reliable, professional, and a great team player.

Previous experience in a reception, administration, customer service, retail, hospitality, or healthcare role is desirable but not essential, as full training will be provided.

Experience within a dental or healthcare setting is an advantage but not required.

What We Can Offer

We value every member of our team and are committed to supporting your development. When you join us, you'll benefit from:

• Staff referral scheme.
• Birthday leave.
• Discounted dental treatment after 6 months' service, extended to immediate family after 12 months' service.
• Fully funded DBS checks where required.
• Access to our Employee Assistance Programme because your mental wellbeing matters to us.
• Ongoing training and development opportunities.
• Support from our dedicated People Team, Finance Team, and other central support services.
• Auto-enrolment into our pension scheme after 3 months' service.
• Career mobility and progression opportunities across our growing dental group.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from all suitably qualified candidates.

The Company

Together Dental is a growing group of practices led by forward thinking, caring dentists with a shared vision to provide outstanding dental care for both NHS and private patients.

We value the trust that our patients have placed in us and work hard to protect that trust. Our team are passionate about working together to deliver the best possible care in a friendly and welcoming environment.