Dental Receptionist

North Cheshire and Mersey NHS Foundation Trust; Chester; On-site; GBP 18,000 - 24,000; Full time

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking an adaptable receptionist/administrator to provide a patient-focused front‑of‑house service within the dental community. You will handle appointments, clerical duties and basic accounts, and act as the first point of contact for patients, carers and health professionals.

The role requires accurate data entry in the electronic records system, telephone and email correspondence, cash handling and coordinating interpreters where needed.

Job description

To Provide and co-ordinate an efficient customer focussed reception and administration service to include a full range of secretarial, clerical and administration duties to support the dental clinicial team, and patients and their carers who access the community dental service. Responsible for all administration duties connected with patients appointments, the efficient running of all electronic appointment and patient records system, including telephone and face to face communications, collection and banking of patient charges and all other duties to ensure the day to day smooth running of the dental service.Main duties of the job Provide the first point of contact for all enquiries and deal with general enquires and resolving issues from patients, carers and other health professionals and other external organisations, both in person, phone or email. To communicate appropriately and sensitively with patients/carers/relatives who may be fearful, anxious, vulnerable, have sensitive concerns, special needs and or so challenging behaviours. Maintain staff and patient confidentiality at all times adhere to Trust information governance and data protection policies and procedures. Document direct and indirect contact with patients in the electronic records inline with local policy and procedures. Monitoring, processing and logging referrals, organising appointments with parents/carers via telephone, letter, SMS and email. Ensure all cash floats and patient charges/fees are accurately balanced and financial records are kept updated on a daily basis. Organise and book interpreting services for patients/ carers. Demonstrate an awareness of the complaints procedure including defusing and resolving potential conflict/complaint situations to avoid escalation when required.
Flexible working will be considered for all roles. North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region. Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities. Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation. Our mission We will be exceptional for our patients, our communities and each other Our vision We will be a great organisation providing excellent healthcare and opportunities to work and learn Our values

• Kind: We are caring, supportive and respectful to everyone
• Open: We are honest, transparent and open to new ways of working
• Fair: We listen, value our differences and are inclusive to all
• One team: We work well together and with our communities