Dental Front Desk & Patient Services Coordinator

The Methodist Church in Britain; Nacton; On-site; GBP 19,000 - 23,000; Full time

Job summary

University of Suffolk Dental CIC is seeking a full-time dental receptionist to support NHS dental care in a newly equipped facility. The role covers reception, administrative tasks and clerical support across the dental service, with some instrument decontamination when needed.

The post offers a permanent or one-year fixed-term basis, with opportunities to develop customer service skills within a broader dental team.

Qualifications

• Education to level 3 and/or a professionally accredited customer service qualification, with relevant work experience able to count
• Reception and/or customer service experience, which may come from customer-facing work
• Knowledge of health, safety and security issues

Responsibilities

• Welcome and support patients and carers, giving clear information and managing expectations
• Explain NHS charges and provide leaflets and signposting information
• Work with clinicians, senior leaders and colleagues to keep clinics running smoothly
• Register patients and keep accurate records on the practice system, following data protection and confidentiality rules
• Manage the appointment book, protecting urgent slots, backfilling cancellations and monitoring waiting times
• Take cash and card payments, issue receipts, reconcile takings and support banking
• Provide reception, administrative and clerical support using computerised systems
• Assist with decontamination of instruments as required

Skills

Communication skills

Data entry

Microsoft Office

Time management

Education

Level 3 qualification

Job description

University of Suffolk Dental CIC is seeking a full-time dental receptionist to support NHS dental care in a newly equipped facility. The role covers reception, administrative tasks and clerical support across the dental service, with some instrument decontamination when needed.

The post offers a permanent or one-year fixed-term basis, with opportunities to develop customer service skills within a broader dental team.