Dental Receptionist

The Methodist Church in Britain; Nacton; On-site; GBP 19,000 - 23,000; Full time

Job summary

University of Suffolk Dental CIC is seeking a full-time dental receptionist to support NHS dental care in a newly equipped facility. The role covers reception, administrative tasks and clerical support across the dental service, with some instrument decontamination when needed.

The post offers a permanent or one-year fixed-term basis, with opportunities to develop customer service skills within a broader dental team.

Qualifications

• Education to level 3 and/or a professionally accredited customer service qualification, with relevant work experience able to count
• Reception and/or customer service experience, which may come from customer-facing work
• Knowledge of health, safety and security issues

Responsibilities

• Welcome and support patients and carers, giving clear information and managing expectations
• Explain NHS charges and provide leaflets and signposting information
• Work with clinicians, senior leaders and colleagues to keep clinics running smoothly
• Register patients and keep accurate records on the practice system, following data protection and confidentiality rules
• Manage the appointment book, protecting urgent slots, backfilling cancellations and monitoring waiting times
• Take cash and card payments, issue receipts, reconcile takings and support banking
• Provide reception, administrative and clerical support using computerised systems
• Assist with decontamination of instruments as required

Skills

Communication skills

Data entry

Microsoft Office

Time management

Education

Level 3 qualification

Job description

This full-time dental receptionist post sits within the University of Suffolk Dental CIC, a social enterprise delivering NHS dental care. The work covers reception, administrative and clerical support across the dental service, using computerised systems, with some help decontaminating instruments when needed. It suits someone wanting to build customer service skills within a wider dental team in a newly equipped facility. The post is offered on a permanent or one-year fixed-term basis.

What the job involves

• Welcome and support patients and carers, giving clear information and managing expectations
• Explain NHS charges and provide leaflets and signposting information
• Work with clinicians, senior leaders and colleagues to keep clinics running smoothly
• Register patients and keep accurate records on the practice system, following data protection and confidentiality rules
• Manage the appointment book, protecting urgent slots, backfilling cancellations and monitoring waiting times
• Take cash and card payments, issue receipts, reconcile takings and support banking
• Provide reception, administrative and clerical support using computerised systems
• Assist with decontamination of instruments as required

What’s required

Qualifications

• Education to level 3 and/or a professionally accredited customer service qualification, with relevant work experience able to count

Experience

• Reception and/or customer service experience, which may come from customer-facing work
• Knowledge of health, safety and security issues

Skills & knowledge

• Good oral and written communication skills
• Clear, accurate written work, including completing forms accurately
• Ability to empathise and reassure
• Intermediate computer skills, including competent use of Microsoft Office
• Ability to prioritise workload
• Making judgements from facts or situations, some of which require analysis

Other

• Taking responsibility for safeguarding referrals via the Safeguarding Lead and guiding others to do so
• Commitment to equal opportunities, equity and cultural competency
• Ability and willingness to travel
• Team player with a will-try attitude
• Friendly, approachable and calm manner
• Good timekeeper and able to work flexible hours

Nice to have

• Customer Service Training Programme or equivalent
• Knowledge of sterilisation procedures

What’s offered

• Opportunities to advance your career and expand your skills