Dental Receptionist/Administrator

The Methodist Church in Britain; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Group Pension

Tea, coffee and milk at base location

Wellbeing support and resources

Wages on demand

Career development via Learning Hub

Open culture for staff ideas

Job summary

The Community Dental Service at Buryfields Clinic, part of HCRG Care Group, seeks a Receptionist/Administrator to provide a professional, welcoming service for patients, carers and healthcare professionals. You will manage bookings, respond to calls, and maintain accurate records in a busy clinic across Surrey sites.

Experience in administration or customer service is valued, with good IT skills and the ability to stay calm under pressure in a healthcare setting. Driving licence is advantageous.

Qualifications

• Good general education, with strong written and spoken English.
• Previous experience in an administrative, reception or customer service role.
• Nice to have NVQ Reception/Administrator or equivalent.
• Experience managing appointments, waiting lists or referrals.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Provide a professional, welcoming reception service for patients, carers and healthcare professionals.
• Manage appointment bookings, cancellations and clinic schedules to maximise capacity.
• Answer telephone calls and respond to enquiries professionally and efficiently.
• Maintain accurate patient records and update information on electronic systems.
• Manage referral, waiting and recall processes to support timely access to services.
• Prepare clinic lists and support clinicians with appointment administration.
• Process incoming and outgoing correspondence, referrals and reports.
• Support patient documentation, records, scanning and filing.
• Liaise with colleagues and partner services on care pathways, working collaboratively within the dental and admin team.
• Produce letters, reports and other administrative documents.
• Handle patient information confidentially in line with data protection requirements.
• Contribute to continuous improvement of administrative processes and patient experience.

Skills

Excellent communication

Organisation

IT skills

Outlook & Office

Attention to detail

Calm in busy environments

Education

Good general education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Reception and administrative post in the Community Dental Service at Buryfields Clinic, part of HCRG Care Group. The work centres on welcoming patients, managing appointments and records, and handling calls from patients and clinicians. It blends reception, customer service and admin in busy clinics, and may involve working across several Surrey sites. A full UK driving licence and access to a car are advantageous.

What the job involves

• Provide a professional, welcoming reception service for patients, carers and healthcare professionals
• Manage appointment bookings, cancellations and clinic schedules to maximise capacity
• Answer telephone calls and respond to enquiries professionally and efficiently
• Maintain accurate patient records and update information on electronic systems
• Manage referral, waiting and recall processes to support timely access to services
• Prepare clinic lists and support clinicians with appointment administration
• Process incoming and outgoing correspondence, referrals and reports
• Support patient documentation, records, scanning and filing
• Liaise with colleagues and partner services on care pathways, working collaboratively within the dental and admin team
• Produce letters, reports and other administrative documents
• Handle patient information confidentially in line with data protection requirements
• Contribute to continuous improvement of administrative processes and patient experience

Qualifications

• Good general education, with strong written and spoken English

Experience

• Previous experience in an administrative, reception or customer service role

Skills & knowledge

• Excellent communication and interpersonal skills
• Strong organisation and ability to prioritise a varied workload
• Good IT skills and confidence using electronic systems
• Experience using Microsoft Outlook, Word and Excel
• Ability to work accurately with close attention to detail
• Ability to stay calm and effective in a busy environment

Other

• Professional, positive approach with patients, colleagues and external stakeholders
• Ability to work effectively as part of a team

Nice to have

• NVQ Reception/Administrator qualification or equivalent
• Previous experience in a dental, healthcare or NHS setting
• Experience managing appointments, waiting lists or referral processes
• Full UK driving licence and access to a vehicle

What’s offered

• Group Pension
• Free tea, coffee and milk at base location
• My Reward Hub membership with discounts, cashback and vouchers
• Access to wages as earned
• Online and face-to-face wellbeing support, including counselling, legal, debt help and career coaching
• eLearning, career pathways and continuing professional development through The Learning Enterprise
• Open culture that encourages staff ideas for improving services