Dental Front Desk Coordinator — Patient Care & Support

Smart Dental Care; Kearsley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Employee dental benefits

Training and development

Supportive environment

Job summary

Bolton Road Dental Practice in Farnworth is seeking an experienced Dental Receptionist to join the friendly front-of-house team. The role involves welcoming patients and ensuring a smooth journey from enquiry to treatment.

The ideal candidate has reception experience, excellent communication and IT skills, and the ability to work in a busy environment. Competitive salary and ongoing training are offered.

Qualifications

• Experience in dental reception is required.
• Excellent communication and customer service skills.
• Confident, friendly and professional with patients.
• Organised and able to work in a busy environment.

Responsibilities

• Welcoming patients and providing excellent customer service.
• Managing appointments, diaries, patient records and payments.
• Answering telephone and online enquiries.
• Converting enquiries into appointments where appropriate.
• Discussing treatment options, finance and membership plans confidently.
• Maintaining accurate and up-to-date patient records.
• Liaising with clinicians and the wider practice team.
• Supporting day-to-day running of the reception area.
• Promoting practice services and membership plans.
• Supporting patient engagement and practice marketing initiatives.

Skills

Dental reception experience

Excellent communication

Customer service

Organised

Dental software

Tools

Dental software

Job description

Bolton Road Dental Practice in Farnworth is seeking an experienced Dental Receptionist to join the friendly front-of-house team. The role involves welcoming patients and ensuring a smooth journey from enquiry to treatment.

The ideal candidate has reception experience, excellent communication and IT skills, and the ability to work in a busy environment. Competitive salary and ongoing training are offered.