Dental Front Desk & Patient Care Coordinator

Vicars Cross Dental Practice; Easthampstead; On-site; GBP 16,531 - 22,041; Full time

Job summary

Perfect Smile Bracknell is seeking a confident, organised Reception & Patient Care Coordinator to join our growing team. You will support the patient journey from initial enquiry to treatment completion and ensure smooth front of house operations.

The role offers a friendly environment with ongoing training and development, opportunities for progression, staff discounts, and a modern practice setting in Bracknell. Bracknell RG12 1DL location and UK working hours apply.

Qualifications

• Has excellent communication and interpersonal skills.
• Confident speaking with patients face-to-face and over the phone.
• Organised and able to multitask in a busy environment.
• Strong administrative and computer skills.
• Works well as part of a team; dental reception experience preferred.

Responsibilities

• Welcoming patients into the practice and creating a positive first impression.
• Managing incoming calls, emails and online enquiries.
• Booking and coordinating appointments efficiently.
• Supporting patient consultations and treatment follow ups.
• Following up outstanding treatment plans and unscheduled patients.
• Assisting with patient finance queries where required.
• Managing patient care communication before and after appointments.
• Liaising with clinicians and practice management throughout the day.
• Supporting diary management and short-notice appointment filling.
• Logging and tracking laboratory work.
• Informing patients of delays and supporting patient comfort.
• Cashing up and balancing end‑of‑day accounts.

Skills

Communication

Interpersonal skills

Organisation

Multitasking

Administrative skills

Team player

Customer service

Tools

Dentally

Dental software

Job description

Perfect Smile Bracknell is seeking a confident, organised Reception & Patient Care Coordinator to join our growing team. You will support the patient journey from initial enquiry to treatment completion and ensure smooth front of house operations.

The role offers a friendly environment with ongoing training and development, opportunities for progression, staff discounts, and a modern practice setting in Bracknell. Bracknell RG12 1DL location and UK working hours apply.