Delivery Station Supervisor - Lead, Coach & Optimize Last-Mile

JD.COM; Romford; On-site; GBP 26,000 - 36,000; Full time

Job summary

JINGDONG Logistics in Romford is seeking a proactive Delivery Station Supervisor to run the depot day-to-day, lead drivers, and ensure customer service excellence. You’ll focus on safety, coaching, and achieving key KPIs.

Join a fast-paced, technology-driven logistics team with opportunities to improve route efficiency, parcel handling, and collaboration with customer services to close feedback loops.

Qualifications

• Experience leading delivery teams and coaching drivers.
• Strong focus on safety, compliance, and customer service.
• Ability to monitor KPIs and drive continuous improvement.

Responsibilities

• Lead a team of delivery drivers (3PL) and oversee daily operations.
• Monitor KPI performance and provide coaching and feedback.
• Maintain safety standards and ensure on-time parcel delivery.

Skills

People leadership

Coaching

KPIs

Customer service

Job description

JINGDONG Logistics in Romford is seeking a proactive Delivery Station Supervisor to run the depot day-to-day, lead drivers, and ensure customer service excellence. You’ll focus on safety, coaching, and achieving key KPIs.

Join a fast-paced, technology-driven logistics team with opportunities to improve route efficiency, parcel handling, and collaboration with customer services to close feedback loops.