Delivery Station Supervisor

JD.COM; Romford; On-site; GBP 26,000 - 36,000; Full time

Job summary

JINGDONG Logistics in Romford is seeking a proactive Delivery Station Supervisor to run the depot day-to-day, lead drivers, and ensure customer service excellence. You’ll focus on safety, coaching, and achieving key KPIs.

Join a fast-paced, technology-driven logistics team with opportunities to improve route efficiency, parcel handling, and collaboration with customer services to close feedback loops.

Qualifications

• Experience leading delivery teams and coaching drivers.
• Strong focus on safety, compliance, and customer service.
• Ability to monitor KPIs and drive continuous improvement.

Responsibilities

• Lead a team of delivery drivers (3PL) and oversee daily operations.
• Monitor KPI performance and provide coaching and feedback.
• Maintain safety standards and ensure on-time parcel delivery.

Skills

People leadership

Coaching

KPIs

Customer service

Job description

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line‑haul transportation, last‑mile delivery, bulky items logistics, cold chain, and cross‑border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross‑border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people‑first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high‑quality results in a fast‑paced, dynamic environment.

Job Title: Delivery Station Supervisor

Location: Romford

Reports to: Delivery Station Manager

Role Overview

We are seeking a proactive and hands‑on Delivery Station Supervisor to take a leading role in the day‑to‑day running of the depot. This role is primarily focused on managing driver performance, delivering excellent customer service, and ensuring the station consistently achieves its key operational KPIs. The successful candidate will be a strong people leader who thrives in a dynamic logistics environment, prioritises safety, and drives performance through coaching, accountability, and effective operational planning.

Key Responsibilities

• Lead, motivate, and supervise a team of delivery drivers (3PL).
• Conduct daily briefings and route reviews to ensure clarity of expectations.
• Monitor driver performance and provide regular coaching and feedback.
• Drive continuous improvement and accountability to consistently achieve the following 4 key KPIs:
• First Time Delivery Success (FTDS) – Maximise successful first‑attempt deliveries through route optimisation, driver coaching, and address accuracy checks.
• On Time Pick Up – Ensure all collections are completed within agreed time windows.
• Customer Complaint Rate – Minimise complaints through high service standards, proactive communication, and issue resolution.
• Parcels Per Route (PPR) – Work with Site Lead and the wider Last Mile team to optimise route productivity while maintaining service quality and safety standards.
• Champion a customer‑first, every parcel culture across the delivery team.
• Investigate and resolve customer issues quickly and professionally.
• Monitor service quality and ensure company standards are upheld.
• Collaborate with customer service teams to close feedback loops and prevent recurring issues.
• Oversee daily dispatch and return processes to ensure smooth station operations.
• Ensure accurate parcel scanning, sorting, and load‑out procedures.
• Report on daily KPI results to the Last Mile leadership team.
• Maintain clear communication between warehouse, drivers, and management.
• Promote and enforce a strong safety culture.
• Ensure compliance with all health & safety policies and driving regulations.
• Conduct safety briefings and incident investigations when required.
• Monitor vehicle and equipment standards.
• Ensure the station operates safely and efficiently at all times.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.