Delivery Station Supervisor

JD.COM INTERNATIONAL UK LTD; Romford; On-site; GBP 26,000 - 38,000; Full time

Job summary

JINGDONG Logistics is seeking a proactive Delivery Station Supervisor in Romford to lead day-to-day depot operations, focusing on driver performance, customer service, and KPI delivery. You will supervise delivery drivers, review routes, coach the team, and ensure accurate parcel processing.

In this role you will champion safety, monitor dispatch and loading procedures, and collaborate with warehouse and management to maintain high service levels and compliance across the station.

Qualifications

• Experience leading a team of delivery drivers or similar.
• Proven ability to manage KPIs and drive continuous improvement.
• Strong customer service mindset and issue resolution.
• Knowledge of safety policies and compliance requirements.

Responsibilities

• Lead, motivate, and supervise a team of delivery drivers (3PL).
• Drive KPI performance: FTDS, On Time Pick Up, Complaints, PPR.
• Champion customer service excellence and quick issue resolution.
• Oversee dispatch, scanning, sorting, and load-out procedures.
• Promote health, safety and regulatory compliance daily.

Skills

Team Leadership

KPI Management

Customer Service

Safety Compliance

Job description

Delivery Station Supervisor

Location: Romford

Reports To: Delivery Station Manager

Role Overview

We are seeking a proactive and hands‑on Delivery Station Supervisor to lead the day‑to‑day running of the depot, focusing on driver performance, customer service, and key operational KPIs.

Key Responsibilities

• Driver Team Leadership – Lead, motivate, and supervise a team of delivery drivers (3PL). Conduct daily briefings and route reviews, monitor performance, and provide coaching and feedback.
• KPI Performance Management – Drive continuous improvement and accountability to consistently achieve the following key KPIs:
  • First Time Delivery Success (FTDS) – maximise first‑attempt deliveries through route optimisation, coaching, and accuracy checks.
  • On Time Pick Up – ensure collections are completed within agreed time windows.
  • Customer Complaint Rate – minimise complaints through high service standards and issue resolution.
  • Parcels Per Route (PPR) – optimise route productivity while maintaining safety and service quality.
• Customer Service Excellence – Champion a customer‑first culture, investigate and resolve issues quickly, monitor service quality, and collaborate with customer service teams.
• Operational & Warehouse Oversight – Oversee daily dispatch and return processes, ensure accurate parcel scanning, sorting, and load‑out procedures, report on KPI results, and maintain clear communication between warehouse, drivers, and management.
• Health, Safety & Compliance – Promote and enforce a strong safety culture, ensure compliance with policies and regulations, conduct safety briefings, investigate incidents, monitor vehicle and equipment standards, and keep the station operating safely and efficiently.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.