Delivery Solutions Program Lead

Hearst; Greater London; Hybrid; GBP 95,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Life assurance

Wellbeing allowance

Charity and study days

Enhanced parental pay

Job summary

iCrossing is seeking a Program Lead to drive the delivery of complex, multi‑project programs within the Delivery Solutions Team. You will align client strategies with delivery objectives and coordinate Digital, Creative, and Technology teams to deliver measurable business outcomes.

You will build trusted advisor relationships with senior clients, manage interdependencies, and proactively mitigate risks. This role requires a strategic mindset, strong leadership, and a focus on client success and

Qualifications

• Proven ability to lead complex multi‑project programs across Digital, Creative, and Technology.
• Strong stakeholder management with senior client exposure.
• Exemplary communication and problem‑solving skills with measurable outcomes.

Responsibilities

• Lead the delivery of multi‑project programs ensuring alignment with client objectives and strategic value.
• Build and maintain trusted client partnerships at senior levels.
• Identify interdependencies, manage risks, and implement mitigation plans for program success.
• Coordinate across Digital, Creative, and Technology teams to deliver integrated solutions.
• Monitor KPI performance and drive operational efficiencies and high‑quality delivery.

Skills

Program leadership

Stakeholder management

Cross‑functional collaboration

Strategic thinking

Risk management

Communication skills

Delivery excellence

Multi-project management

Job description

iCrossing is seeking a Program Lead to drive the delivery of complex, multi‑project programs within the Delivery Solutions Team. You will align client strategies with delivery objectives and coordinate Digital, Creative, and Technology teams to deliver measurable business outcomes.

You will build trusted advisor relationships with senior clients, manage interdependencies, and proactively mitigate risks. This role requires a strategic mindset, strong leadership, and a focus on client success and