Senior Client Services Lead — Brand & Digital Delivery

Together; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Together, a design firm focused on closing the gap between what B2B tech companies build and what the world sees, seeks a Senior Client Services Manager. You’ll guide clients from start to finish, keeping scopes, timelines and budgets under control while ensuring the right people are on the right projects.

Own delivery, manage risks early, and raise the standard of how we work. You’ll identify new opportunities, shape proposals and maintain client confidence across multi-disciplinary teams.

Qualifications

• 5+ years in client services or account management, ideally in brand, digital or creative agencies.
• Experience with B2B clients in tech or software is a strong plus.
• Confidence leading complex projects and senior client relationships.
• A track record on delivery risk, getting ahead of it and resolving issues decisively.
• Fluency with creative processes, project tools and AI workflows.
• Clear, calm communication, written, verbal and in the room.
• Commercial awareness and attention to detail.
• A proactive, solutions-first mindset.

Responsibilities

• Be the expert guide. Clients look to you for direction and a clear read on where things stand.
• Own delivery. Scopes, timelines, budgets and the internal team, with risk management.
• Raise the standard. Observe what isn’t working and improve delivery.
• Spot where we can do more. Identify opportunities, shape proposals and lead upsell talks.
• Keep the team aligned. Connect strategy, creative and development with client perspective.
• Plan resourcing. Anticipate capacity and pinch points across projects.

Skills

Client services

Account management

Project delivery

Stakeholder management

B2B tech

Communication

Job description

Together, a design firm focused on closing the gap between what B2B tech companies build and what the world sees, seeks a Senior Client Services Manager. You’ll guide clients from start to finish, keeping scopes, timelines and budgets under control while ensuring the right people are on the right projects.

Own delivery, manage risks early, and raise the standard of how we work. You’ll identify new opportunities, shape proposals and maintain client confidence across multi-disciplinary teams.