Delivery Practice Manager, ProServe A2C

Amazon; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud services provider in the UK seeks an experienced Delivery Practice Manager to lead a team of Delivery Consultants. The ideal candidate will have at least 8 years of IT and Management Consulting experience, with a strong focus on team leadership and project management. This role involves driving business development initiatives and ensuring successful customer engagement delivery.

Qualifications

• 8+ years of experience in IT and/or Management Consulting, with at least 3 years in a people leadership role.
• Experience managing IT transformation projects.
• Experience recruiting, onboarding, training, mentoring, and/or staffing consultants.

Responsibilities

• Build and manage a high-performing team of Delivery Consultants.
• Collaborate with Delivery Consultants and Cloud Architects to deploy solutions.
• Manage practice P&L, ensuring on-time and within-budget delivery.

Skills

IT and Management Consulting experience

People leadership

Communication skills

Project management

Sales and negotiation skills

Education

Bachelor's degree in Computer Science or Engineering

Job description

Description

The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Associate to Consultant (A2C) ProServe Shared Delivery Team (SDT) to help us grow early‑in‑career talent.

In this role, you will manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You’ll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You will routinely engage with director, C‑level executives, and governing boards, and be responsible for opportunity capture and driving engagement delivery. You will work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. You are primarily focused on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs.

Your experience leading teams within the technology sector will allow you to optimize team performance through tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. You will translate technical concepts into business value for customers and talk in technical depth with teams, cultivating strong relationships with customers, Amazon Global Sales (AGS), and ProServe teams.

DPM success is measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. You will hold the practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives, providing assistance through a collection of offerings and focused guidance through our global specialty practices.

In this role, you will be a part of leading and building our complex and ambitious “Associate to Consultant” (A2C) SDT, elevating the technical execution and delivery of your team of early‑in‑career Associate Consultants. You will manage approximately 10‑20 Associate Consultants.

It is expected to work from an AWS (or customer sites) at least 5+ days a week. This is not a remote position. You are expected to be in the office or with customers as needed.

Key job responsibilities

• Build and manage a high‑performing team of Delivery Consultants.
• Collaborate with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features.
• Develop and oversee the implementation of innovative, forward‑looking IT strategies for customers.
• Manage practice P&L, ensuring on‑time and within‑budget delivery of customer engagements.
• Drive business development initiatives and exceed customer satisfaction targets.
• Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early‑in‑career program delivery.
• Drive technical and soft‑skill training to focus and accelerate consultant development.
• Partner with business‑unit stakeholders to identify engagement staffing opportunities for your team and drive high team utilization.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

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Mentorship & Career Growth

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Work/Life Balance

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Basic Qualifications

• 8+ years of experience in IT and/or Management Consulting, with at least 3 years in a people leadership role.
• Experience managing IT transformation projects.
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience.
• Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer‑facing professionals.
• Ability to travel to AWS and customer locations across the US or globally, as needed.

Preferred Qualifications

• Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred.
• Strong project management and resource management capabilities, financial acumen with P&L management experience.
• Ability to navigate complex stakeholder relationships and drive change.
• Sales and negotiation skills for opportunity capture and proposal development.
• Excellent communication, presentation, and negotiation skills with the ability to build and maintain C‑level client relationships.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.