Delivery Operations Coordinator — Part-Time

phs Group plc; Taffs Well; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Virtual GP for you and household

Buy and sell holiday scheme

phs Perks discounts

Training and ILM courses

13 paydays per year

Job summary

phs Group plc is seeking an Operations Co-ordinator in Taffs Well for a 3-month secondment. The role is permanent part-time with no weekends and a salary of £26,514 per year, or £12.75 per hour, based on 40 hours per week.

The successful candidate will coordinate service routes, brief drivers, handle calls, and liaise between drivers and managers to ensure timely, high-quality service delivery.

Responsibilities

• Co-ordinate service routes and briefing/debriefing of drivers to improve delivery and customer service within the Operations Centre.
• Answer calls from service drivers, clients and Head office regarding site service.
• Act as a link between Service Drivers and the Operations & Service Manager.
• Ensure work is distributed to available staff and completed in line with KPIs and within agreed timeframes.
• Prepare data for and run briefing/debrief sessions for service drivers.
• Ensure completed routes/attendance are processed in real time and suggest improvements to the Operations Centre Manager.
• Be a versatile, proactive thinker who monitors service progress and resolves issues to deliver top customer service.

Job description

phs Group plc is seeking an Operations Co-ordinator in Taffs Well for a 3-month secondment. The role is permanent part-time with no weekends and a salary of £26,514 per year, or £12.75 per hour, based on 40 hours per week.

The successful candidate will coordinate service routes, brief drivers, handle calls, and liaise between drivers and managers to ensure timely, high-quality service delivery.