Part-Time Operations Coordinator: Drive Routes & Service Delivery

PHS Group Ltd.; Caerphilly; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Virtual GP for you and your household

Buy and sell holiday scheme

Amazing employee discounts with major

Training and ILM accreditation

Apprenticeship opportunities

23 days holiday + bank holidays

Job summary

phs Group is seeking an Operations Co-ordinator (Part-time) in Taffs Well to support the Operations Centre. The role involves coordinating service routes, briefing and debriefing drivers, and acting as a link between drivers and managers to improve delivery and customer service.

The ideal candidate will be able to distribute workload to meet KPIs, answer calls from drivers and head office, and suggest ways to optimise performance while maintaining high service standards.

Qualifications

• Coordinate service routes and brief/debrief drivers to improve delivery and customer service.
• Distribute workload to meet KPIs and ensure timely processing.
• Answer calls from drivers, clients and head office regarding site service.

Responsibilities

• Take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre.
• Answering calls from service drivers, clients and Head office regarding site service.
• Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
• Ensure that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
• To prepare data for and conduct briefing and debrief sessions for service drivers.
• Ensure that completed routes and attendance are processed in real time. To suggest any improvements to the ways of working and relay this to the Operations Centre Manager.
• A versatile and creative thinker who monitors service and delivery progress and is keen to resolve issues and present the best overall service to customers.

Skills

Route coordination

Customer service

Communication

Job description

phs Group is seeking an Operations Co-ordinator (Part-time) in Taffs Well to support the Operations Centre. The role involves coordinating service routes, briefing and debriefing drivers, and acting as a link between drivers and managers to improve delivery and customer service.

The ideal candidate will be able to distribute workload to meet KPIs, answer calls from drivers and head office, and suggest ways to optimise performance while maintaining high service standards.