Delivery Manager

ENGINEERINGUK; Inverness; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee their delivery department. This exciting role involves ensuring efficient and safe operations while delivering exceptional customer service. The ideal candidate will have a strong background in transport and warehouse management, with a passion for team development and operational excellence. Join a company that values your contributions and offers a supportive environment for career growth. If you're ready to make a significant impact and drive improvements, this opportunity is perfect for you.

Benefits

Employee discounts at Tesco

Health and wellbeing support

Retirement savings plan

Comprehensive holiday package

Life assurance coverage

Free eye tests and discounts on glasses

Discounted insurance rates

Cycle-to-work scheme

Employee Assistance Programme

Discounted mobile deals

Qualifications

• Experience in deliveries and transport management is essential.
• Strong skills in customer engagement and relationship building.

Responsibilities

• Lead the team to ensure efficient and safe operations.
• Manage delivery costs and improve customer service standards.
• Identify opportunities for efficiency improvements.

Skills

Team Management

Customer Engagement

Warehouse Operations

Transport Management

Communication Skills

Planning and Organization

Education

Management CPC Certification

Job description

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What's in it for you

At Booker, along with being a great place to work and providing opportunities for career growth, we offer the following benefits:

• A Booker colleague card with 10% off at Booker and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most Tesco purchases for four days after each pay day, thirteen times a year, plus 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, plus additional deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco Bank (terms apply).
• Free eye tests when spending £50 or more, with 30% off glasses, contact lenses, and prescription sunglasses over the same amount.
• 50% off health checks at Tesco Pharmacy.
• Exclusive discounted rates on RAC breakdown cover.
• An exclusive deals website offering savings on everyday purchases, including a cycle-to-work scheme.
• After 3 months, eligibility to join our annual Save As You Earn share scheme to buy Tesco shares at a discount.
• Retirement savings plan (pension) with Booker matching contributions up to 5%.
• Life assurance coverage for death in service, up to three times your annual pay.
• Health and wellbeing support, including a 24/7 confidential Employee Assistance Programme and Virtual GP services for you and your family.
• A comprehensive holiday package.

About the role

Are you looking to work for a company that truly delivers? Planning your route to success?

We are seeking a leader to oversee our delivery department, ensuring efficient, safe operations within legal constraints, and delivering exceptional customer service. The ideal candidate will be experienced in managing teams, motivated to develop staff, and committed to improving delivery operations. Do you have what it takes?

This role is based at one of our delivery locations, requiring experience, knowledge, and skills in warehouse and transport operations.

Responsibilities

• Lead your team to ensure efficient, safe trading within legal constraints, and uphold high customer service standards.
• Manage delivery costs and customer charges to meet targets.
• Identify opportunities for efficiency improvements and set challenging goals to minimize payroll costs.
• Understand the local market to provide the best possible service and ensure customer satisfaction.
• Manage your team effectively to meet customer service needs, engaging with customers and using feedback for continuous improvement.
• Collaborate with regional teams to identify opportunities and develop or enhance operational practices.

Minimum requirements

• Previous experience in deliveries and transport management.
• Management CPC certification.
• Experience managing warehouse operations.
• Strong customer engagement skills and relationship-building ability.
• Ability to develop new ideas and challenge teams to improve service.
• Talent identification and team development skills.
• Motivational skills to foster a customer-centric culture.
• Excellent communication skills and stakeholder influence.
• Effective planning and organizational abilities.
• A proactive, 'hands-on' approach is advantageous.