Delivery Manager

Scvo; Glasgow; Hybride; GBP 36 000 - 50 000; Plein temps

Avantages offerts par ce poste

Salary package

Pension

Dynamic working

Annual leave

CPD

Wellbeing package

Résumé du poste

The Advocacy Project in Glasgow is seeking a Delivery Manager to lead a team of advocates and oversee a busy, time-critical service across Glasgow and surrounding areas.

You will supervise frontline staff, manage referrals, ensure independent advocacy standards, and analyse data to improve performance. The role requires strong leadership, resilience, and a commitment to person-centred care.

Qualifications

• Experience of leading and supervising staff in a frontline service.
• Sound judgement under pressure with ability to reprioritise quickly.
• A clear understanding of independent advocacy or related field such as social care/mental health.
• Confidence using case management systems and service data.
• Confident using Microsoft 365 applications and other IT systems.

Responsabilités

• Lead, line manage and support a team of advocates, including supervision, caseload oversight and staff wellbeing.
• Manage referral flow and allocate work so urgent cases are covered and caseloads remain manageable.
• Ensure practice meets independent advocacy principles and standards.
• Retrieve and maintain accurate service data; analyse referral volumes, caseloads, performance and outcomes to identify trends.
• Build relationships with health and social care and other partner organisations.

Connaissances

Staff supervision

Caseload management

Independent advocacy knowledge

Data analysis

MS 365

Outils

Case management systems

Microsoft 365

Description du poste

#### RoleAt The Advocacy Project, we pride ourselves on being a great place to work and put the people we support at thecentre of everything we do. We are an independent advocacy charity providing one-to-one advocacy for adultsacross Glasgow, East Renfrewshire and Renfrewshire.We support people to have their voices heard in decisions about their care, treatment and lives, particularly whenthey may otherwise find it difficult to be heard. Our work is guided by our values of fairness, independence,inclusion and resilience.We are looking for a skilled and motivated Delivery Manager to lead our Glasgow team of advocates and ensure ourbusy, fast-moving service runs effectively. Referrals arrive steadily, often at short notice, and may relate tomental health tribunals, adult support and protection, and other time-critical processes. You will make sure theright advocate reaches the right person at the right time, while maintaining high standards of independentadvocacy practice.**What you'll do*** Lead, line manage and support a team of advocates, including supervision, caseload oversight and staff wellbeing* Manage referral flow and allocate work so urgent cases are covered and caseloads remain manageable* Ensure practice meets independent advocacy principles and standards* Retrieve and maintain accurate service data; analyse referral volumes, caseloads, performance and outcomes to identify trends and pressure points; and produce timely monitoring reports for commissioners and internal stakeholders.* Build effective working relationships with health and social care and other partner organisations* Help shape the service as demand and commissioning requirements evolve**What we're looking for*** Experience of leading and supervising staff in a frontline service* Sound judgement under pressure, with the ability to reprioritise quickly* A clear understanding of independent advocacy, or experience in a closely related field such as social care, mental health or rights-based work* Confidence using case management systems and service data* Confident using Microsoft 365 applications and other IT systems* A strong commitment to placing the people we support at the centre of everything we doThis role would suit someone who remains calm and focused in a busy environment, protects their team’s capacity andis committed to achieving the best outcomes for people who use the service. In return, we offer a generouspackage of salary, pension, dynamic working, annual leave, CPD, and a wellbeing package.We are a disability and carer-positive employer and welcome applications from people of all backgrounds. Any offer ofemployment will be subject to satisfactory references and a PVG check.#### Application notesPlease send your completed application to:[e-mail] note that CVs will not be accepted.For an informal discussion about the vacancy, contact Shaun McWilliams at [e-mail] call 0141 420 0961.Closing date: Monday 26 October, 12 noonInterviews: Thursday 12th Nov