Advocacy Services Delivery Lead

Scvo; Glasgow; Hybrid; GBP 36,000 - 50,000; Full time

Benefits offered by this job

Salary package

Pension

Dynamic working

Annual leave

CPD

Wellbeing package

Job summary

The Advocacy Project in Glasgow is seeking a Delivery Manager to lead a team of advocates and oversee a busy, time-critical service across Glasgow and surrounding areas.

You will supervise frontline staff, manage referrals, ensure independent advocacy standards, and analyse data to improve performance. The role requires strong leadership, resilience, and a commitment to person-centred care.

Qualifications

• Experience of leading and supervising staff in a frontline service.
• Sound judgement under pressure with ability to reprioritise quickly.
• A clear understanding of independent advocacy or related field such as social care/mental health.
• Confidence using case management systems and service data.
• Confident using Microsoft 365 applications and other IT systems.

Responsibilities

• Lead, line manage and support a team of advocates, including supervision, caseload oversight and staff wellbeing.
• Manage referral flow and allocate work so urgent cases are covered and caseloads remain manageable.
• Ensure practice meets independent advocacy principles and standards.
• Retrieve and maintain accurate service data; analyse referral volumes, caseloads, performance and outcomes to identify trends.
• Build relationships with health and social care and other partner organisations.

Skills

Staff supervision

Caseload management

Independent advocacy knowledge

Data analysis

MS 365

Tools

Case management systems

Microsoft 365

Job description

The Advocacy Project in Glasgow is seeking a Delivery Manager to lead a team of advocates and oversee a busy, time-critical service across Glasgow and surrounding areas.

You will supervise frontline staff, manage referrals, ensure independent advocacy standards, and analyse data to improve performance. The role requires strong leadership, resilience, and a commitment to person-centred care.