Administrator

Glasgow Centre for Inclusive Living; Hamilton; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave increasing to 30

12 public holidays

6% Pension contribution

Group Life Insurance

Job summary

Glasgow Centre for Inclusive Living is seeking an Administrator to join our Lanarkshire team in our Hamilton office. You will provide essential administrative support, manage your own workload, handle enquiries and referrals, and ensure accurate records with a high standard of confidentiality.

We value lived experience, offer a comprehensive benefits package, and support your development in communication, training delivery, and community engagement skills.

Qualifications

• Minimum two years administrative experience in a busy office environment.
• Strong written and verbal communication skills.
• Excellent organisation, time management and ability to prioritise competing tasks.
• Confident using a range of computer systems and software applications.
• High attention to detail and accuracy in all administrative tasks.
• Ability to work independently and use your own initiative.
• Ability to handle confidential information professionally and responsibly.
• Willingness to undergo PVG scheme membership.

Responsibilities

• Provide administrative support to the Lanarkshire Team in a busy office environment.
• Manage your own workload effectively and work confidently on your own initiative.
• Handle a range of administrative tasks with accuracy and strong attention to detail.
• Use a variety of computer systems and software applications efficiently.
• Be the primary point of contact for incoming enquiries and new referrals, ensuring efficient handling and appropriate signposting.
• Manage incoming calls, monitor mail boxes and process new referrals, delivering high-quality front-line support.
• Communicate clearly and professionally with colleagues, Supported People and external partners.
• Prioritise competing tasks and manage time effectively to meet deadlines.
• Maintain accurate records and assist with data entry and database updates.
• Support the coordination of appointments, meetings and other team activities.
• Ensure compliance with organisational policies, procedures and confidentiality standards.
• Contribute to creating an inclusive, supportive and accessible working environment.

Skills

Administrative experience

Communication skills

Organisation & time management

Confidential handling

PVG scheme membership

Tools

CRM systems

Databases

Job description

Administrator

Location: Based from our Hamilton office, ML3 0XB
Salary: £24,480 per annum + Excellent Benefits!
Contract: Full-time, Permanent 35 Hours per Week (Monday Friday)
Benefits: 25 days annual leave increasing to 30 days after 5 years (pro-rata for part-time staff), 12 public holidays, 6% Pension contribution and Group Life Insurance!

Join GCIL and Make a Difference!

At GCIL (Glasgow Centre for Inclusive Living), we empower disabled people with the information, skills, and support they need to lead independent lives and participate fully in society.

As a disabled-people led organisation, we value lived experience and pride ourselves on delivering high-quality services that make a real impact in our communities. Communication and connection sit at the heart of everything we do.

Why Work With Us

Meaningful Impact: Your work will make a tangible difference, helping disabled people of all ages to lead independent, fulfilling lives.

People-Focused: You ll spend a significant amount of your time communicating one-to-one, in groups, in the community, and online. If you love engaging with people, this is the role for you.

Varied Outreach: From delivering training sessions to hosting workshops, events, and drop-ins, you'll be out in the community building understanding and trust.

Autonomy and Responsibility: Manage your own caseload and represent GCIL confidently through regular verbal and digital communication.

Professional Growth: We ll support your development, including your communication, training delivery, and community engagement skills.

As our Administrator, you will:

• Provide administrative support to the Lanarkshire Team in a busy office environment.
• Manage your own workload effectively and work confidently on your own initiative.
• Handle a range of administrative tasks with accuracy and strong attention to detail.
• Use a variety of computer systems and software applications efficiently.
• Be the primary point of contact for incoming enquiries and new referrals, ensuring efficient handling and appropriate signposting.
• Manage incoming calls, monitor mail boxes and process new referrals, delivering high-quality front-line support.
• Communicate clearly and professionally with colleagues, Supported People and external partners.
• Prioritise competing tasks and manage time effectively to meet deadlines.
• Maintain accurate records and assist with data entry and database updates.
• Support the coordination of appointments, meetings and other team activities.
• Ensure compliance with organisational policies, procedures and confidentiality standards.
• Contribute to creating an inclusive, supportive and accessible working environment.

In order to be successful in this role, you must have:

• Minimum two years administrative experience in a busy office environment.
• Strong communication skills written and verbal.
• Excellent organisation, time management and ability to prioritise competing tasks.
• Confident using a range of computer systems and software applications.
• High attention to detail and accuracy in all administrative tasks.
• Ability to work independently and use your own initiative.
• Ability to handle confidential information professionally and responsibly.
• Willingness to undergo and maintain PVG scheme membership.

It would be great if you had:

• Experience working in a third-sector, health, social care or community-focused organisation.
• Knowledge or lived experience relating to disability, accessibility or support systems.
• Familiarity with case management, databases or CRM systems.
• Experience supporting teams with appointment coordination, scheduling or Support People communications.
• Understanding of inclusive practice and commitment to equality, diversity and accessibility.
• Ability to adapt to new systems, processes and organisational changes.

We Actively Welcome Disabled Applicants

As a disabled-people-led organisation, we are especially keen to hear from disabled people, including those with lived experience of navigating support systems or barriers in society.

We are committed to creating a workplace where everyone can thrive. If you have lived experience of disability, we strongly encourage you to apply.

If you need adjustments during the application or interview process, just let us know we're happy to support you.

We guarantee interviews for all disabled applicants who meet the essential criteria outlined in the job description.

This post will require PVG scheme membership.

Closing date for completed applications: 28th October 2026.

No agencies please.