Defence L&D Quality Lead — Elevate Training & Readiness

Serco; West of England; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Contributory pension scheme (up to 6%)

Internal courses and qualifications

Mentoring opportunities

Wellbeing and employee assistance

Discounts across retailers

Job summary

Serco is seeking an L&D Quality Lead to drive quality assurance across our AFRS learning programmes in the UK and Europe Defence team. You will ensure solutions are designed, developed, delivered and evaluated to high standards, influencing learning quality and outcomes for armed forces recruitment.

The role involves DSAT-aligned governance, reporting, and collaboration with subject matter experts, course designers and managers to continuously improve learner experience and programme readiness.

Qualifications

• Experience within quality assurance, evaluation or continuous improvement in a learning and development environment.
• Strong analytical skills with the ability to interpret data and provide meaningful insights.
• Experience reviewing learning solutions, training materials and documentation against defined standards.
• Knowledge of Defence Systems Approach to Training (DSAT) methodology is desirable.

Responsibilities

• Lead quality assurance activities across AFRS learning programmes and workstreams.
• Ensure learning solutions align with DSAT methodology, governance requirements and contractual obligations.
• Review learning products, training documentation and supporting materials to maintain high-quality standards.
• Establish and implement quality assurance frameworks, evaluation methodologies and continuous improvement processes.
• Analyse learner feedback, assessment results and performance data to identify trends and improvement opportunities.
• Produce reports, dashboards and management information that support evidence-based decision making.
• Work closely with Learning and Development Managers, Course Designers, Content Creators, Subject Matter Experts and stakeholders to improve learning effectiveness and learner experience.
• Support audits, governance reviews, readiness activities and learning assurance processes across the programme.

Skills

Quality assurance

Analytical skills

Communication skills

Stakeholder management

DSAT knowledge

Data interpretation

Prioritization

Education

L&D/QA accreditation (CIPD/LPI)

Job description

Serco is seeking an L&D Quality Lead to drive quality assurance across our AFRS learning programmes in the UK and Europe Defence team. You will ensure solutions are designed, developed, delivered and evaluated to high standards, influencing learning quality and outcomes for armed forces recruitment.

The role involves DSAT-aligned governance, reporting, and collaboration with subject matter experts, course designers and managers to continuously improve learner experience and programme readiness.