Learning and Development Transition Manager

Serco Group Plc; Forest of Dean; Hybrid; GBP 85,000 - 115,000; Full time

Benefits offered by this job

Pension scheme

Bonus scheme

Company car

Private medical insurance

Training courses and certifications

Mentoring opportunities

Employee Assistance Programme

Retail discounts

Volunteer day

Job summary

Serco Group plc is seeking a Learning and Development Transition Manager within the Armed Forces Recruitment Service (AFRS). You will lead mobilisation, transition and delivery of learning solutions to build capability across a major transformation programme, working with military and civilian stakeholders to ensure colleagues have the skills, knowledge and support they need from day one.

You’ll guide a team of learning professionals through a critical transition, deliver large-scale training to

Qualifications

• Significant experience leading learning and development teams.
• Experience supporting mobilisation, transition or transformation programmes in complex environments.
• Strong knowledge of DSAT, apprenticeship standards, ESFA requirements and Ofsted frameworks.
• Experience engaging and influencing stakeholders across military, Defence or multi-stakeholder environments.
• Strong governance, risk management and operational readiness knowledge in learning programmes.

Responsibilities

• Lead the development and delivery of the AFRS learning and development strategy, ensuring activities support mobilisation, transition milestones and operational readiness.
• Lead and develop a team of L&D specialists and instructional designers with clear direction through the transition period.
• Build relationships with military, civilian and business stakeholders to identify learning needs and deliver effective development solutions.
• Deliver large-scale training programmes that meet quality standards, business requirements and timescales.
• Manage learning-related risks, governance and compliance with DSAT, ESFA and Ofsted standards.
• Monitor learning effectiveness and ROI to drive continuous improvement.

Job description

As a Learning and Development Transition Manager in our Armed Forces Recruitment Service (AFRS) team, you'll lead the mobilisation, transition and delivery of learning solutions that build capability across a major transformation programme. Working closely with military and civilian stakeholders, you'll ensure colleagues have the skills, knowledge and support they need to deliver a successful service from day one.

This is a high-impact role where you'll lead a team of learning professionals through a critical transition period, ensuring training programmes are delivered to time and quality while supporting operational readiness across the AFRS programme. Your work has purpose, helping to create impactful solutions that support future capability, continuous improvement and positive outcomes for communities and Defence stakeholders.

What you'll do as a Learning and Development Transition Manager

• Lead the development and delivery of the AFRS learning and development strategy, ensuring learning activities support programme mobilisation, transition milestones and operational readiness.
• Lead and develop a team of learning and development specialists and instructional designers, providing clear direction through the transition period.
• Build strong relationships with military, civilian and business stakeholders to identify learning needs and deliver effective development solutions.
• Deliver large-scale training programmes that meet quality standards, business requirements and agreed timescales.
• Manage learning-related risks, governance and compliance requirements, ensuring alignment with Defence Systems Approach to Training (DSAT), Education and Skills Funding Agency (ESFA) and Ofsted standards.
• Monitor learning effectiveness, operational performance and return on investment, using insight and feedback to drive continuous improvement.

Significant experience leading learning and development teams and delivering large-scale training programmes to time, quality and budget requirements.

• Experience supporting mobilisation, transition or transformation programmes within complex operational environments.
• Strong knowledge of Defence Systems Approach to Training (DSAT), apprenticeship standards, Education and Skills Funding Agency (ESFA) requirements and Ofsted frameworks.
• Experience engaging and influencing stakeholders across military, civilian, Defence, government or similarly complex multi-stakeholder environments.
• Strong understanding of governance, compliance, risk management and operational readiness within learning and development programmes.

A little bit about us:

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

2 days per week in Andover/ AbbeywoodSalary: Competitive salary plus excellent benefitsSchedule: Full-time, FTC Until April 2027Ready to impact a better future?, 25 days' holiday plus bank holidays

• Up to 6% contributory pension scheme
• A performance-based bonus scheme
• A company car
• Private medical insurance
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks