Defence Contract Quality Lead

Mainstay Facilities; Kingswood; On-site; GBP 26,000 - 44,000; Full time

Benefits offered by this job

6% matched pension contribution

25 days annual leave

Single-person private medical cover

One professional subscription per year

Job summary

Mainstay Facilities in the Defence FM sector is hiring a Contract Quality Manager to own quality assurance and continuous improvement on a busy contract. You will lead audits, identify issues, drive corrective actions and raise standards across operations with stakeholders.

The role combines QA, auditing, data analysis and governance, offering influence on service delivery and customer satisfaction within a site-based, permanent full-time position.

Qualifications

• Proven experience in quality management and audit environments.
• Strong knowledge of quality standards and corrective actions.
• Experience identifying non-conformances and managing actions to completion.
• Excellent data interpretation and trend identification skills.
• Advanced Excel skills for data manipulation and analysis.
• Strong report writing and stakeholder communication skills.
• Proactive, detail-oriented with independent work capability.

Responsibilities

• Own and deliver the Annual Quality Audit Programme and EM02 audits.
• Plan and coordinate audits with auditees and client representatives.
• Identify non-conformances and manage corrective actions to closure.
• Resolve issues at the point of audit with operational teams where possible.
• Ensure audit actions are recorded, tracked, and closed on time.
• Identify and escalate health and safety concerns and track actions.
• Analyze data to identify trends, risks and service deficiencies.
• Produce professional reports for senior management and stakeholders.
• Support the Forward Additional Service Plan and governance meetings.
• Ensure Quality Management System processes are established and improved.
• Provide quality guidance to operational teams across the contract.
• Collaborate with other Contract Quality Managers and client reps.

Skills

Quality management

Audits

Data analysis

Excel

Reporting

Stakeholder management

CQI

Independent working

Tools

DIO EM/02 knowledge

CAFM (Maximo)

Lean Six Sigma

Job description

Mainstay Facilities in the Defence FM sector is hiring a Contract Quality Manager to own quality assurance and continuous improvement on a busy contract. You will lead audits, identify issues, drive corrective actions and raise standards across operations with stakeholders.

The role combines QA, auditing, data analysis and governance, offering influence on service delivery and customer satisfaction within a site-based, permanent full-time position.