Defence Contract Quality & Audit Lead

Mainstay Recruitment Solutions Ltd; Allington; On-site; GBP 26,000 - 44,000; Full time

Benefits offered by this job

6% matched pension contribution

25 days annual leave

Single-person private medical cover

One professional subscription per year

Job summary

DSTL in Salisbury is seeking a Contract Quality Manager to drive quality and continuous improvement on a Defence FM contract. You will lead the audit programme, manage non-conformances and corrective actions, and work with client representatives to ensure services meet required standards.

The role combines QA, auditing, data analysis and stakeholder management, giving you a direct impact on service delivery, customer satisfaction and overall contract performance.

Qualifications

• Proven experience working within quality management and audit environments.
• Strong knowledge of quality standards, corrective actions and continuous improvement methodologies.
• Experience identifying non-conformances and managing actions through to completion.
• Excellent analytical skills with the ability to interpret complex data and identify trends and performance issues.
• Advanced Microsoft Excel skills and confidence manipulating and analysing data.
• Strong report writing skills with the ability to present complex information clearly and concisely.
• Excellent communication and stakeholder management skills with the confidence to challenge constructively.
• Proactive, solutions-focused approach with strong attention to detail.
• Ability to work independently while also collaborating with operational and client teams.
• Professional membership of the Chartered Quality Institute (CQI) or willingness to work towards membership would be advantageous.
• Experience with EM/02, CAFM systems such as Maximo, Lean Six Sigma, formal Quality Management Systems or corrective action methodologies would be beneficial.

Responsibilities

• Own and deliver the Annual Quality Audit Programme, including the EM02 audit programme.
• Plan and coordinate audits with auditees and client representatives.
• Identify and manage non-conformances, corrective actions and opportunities for improvement.
• Work with operational teams to identify issues and resolve them at the point of audit wherever possible.
• Ensure audit actions are appropriately recorded, managed and closed within agreed timescales.
• Identify and escalate health & safety concerns, ensuring appropriate actions are raised and tracked through to completion.
• Analyse contractual and operational data to identify trends, risks and areas of service deficiency.
• Produce accurate, concise and professional contractual and internal reports for senior management and key stakeholders.
• Support the Forward Additional Service Plan and contribute to client meetings through the FDIS governance structure.
• Ensure Quality Management System processes are established, implemented and continually improved.
• Provide quality support and guidance to operational teams across the contract.
• Work collaboratively with the Technical Compliance Manager, other Contract Quality Managers and client representatives.
• Promote a culture of continuous improvement and quality across the contract.

Job description

DSTL in Salisbury is seeking a Contract Quality Manager to drive quality and continuous improvement on a Defence FM contract. You will lead the audit programme, manage non-conformances and corrective actions, and work with client representatives to ensure services meet required standards.

The role combines QA, auditing, data analysis and stakeholder management, giving you a direct impact on service delivery, customer satisfaction and overall contract performance.