Contract Quality Manager

Mainstay Facilities; Salisbury; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

6% matched pension contribution

25 days annual leave

Single-person private medical cover

One professional subscription per year

Permanent, full-time position

Role in Defence FM environment

Job summary

Mainstay Facilities is seeking a Contract Quality Manager on a site-based Defence FM contract at DSTL Salisbury. You will lead quality assurance, audits, and improvement initiatives to ensure services meet required standards.

The role encompasses data analysis, corrective actions, and stakeholder engagement to drive customer satisfaction and contract performance. Strong CQI-aligned skills and Maximo experience are assets.

Qualifications

• Proven experience in quality management and audit environments.
• Strong knowledge of quality standards, corrective actions and continuous improvement.
• Experience identifying non-conformances and managing actions to completion.
• Excellent analytical skills to interpret data and identify trends.
• Advanced Excel skills for data manipulation and analysis.
• Strong report writing and stakeholder communication abilities.

Responsibilities

• Own and deliver the Annual Quality Audit Programme (including EM02).
• Plan and coordinate audits with auditees and client representatives.
• Identify and manage non-conformances and corrective actions.
• Collaborate with operational teams to resolve issues at the point of audit.
• Ensure audit actions are recorded, managed and closed within timescales.
• Identify and address health & safety concerns and track to completion.
• Analyse contractual data to identify trends, risks and deficiencies.
• Produce concise reports for senior management and stakeholders.
• Support governance processes and contribute to Forward Additional Service Plan meetings.
• Ensure Quality Management System processes are established and continually improved.
• Provide quality support to operational teams across the contract.
• Collaborate with other Contract Quality Managers and client reps.

Skills

Quality management

Auditing

Data analysis

Stakeholder management

Excel proficiency

Report writing

Communication

Independent work

CQI membership

Tools

Maximo

Lean Six Sigma

CQI standards

Job description

Contract Quality Manager

Location: DSTL, Salisbury

Salary: Up to £44,000

Contract: Permanent | Full Time

Working Pattern: Site-based

About the Role

Were looking for an experienced Contract Quality Manager to take ownership of quality and continuous improvement across a busy Defence FM contract. Youll lead the delivery of the contracts audit programme, working closely with operational teams, client representatives and key stakeholders to identify issues, manage corrective actions and ensure services are consistently delivered to the required standards. The role combines quality assurance, auditing, data analysis and stakeholder management, giving you the opportunity to directly influence service delivery, customer satisfaction and overall contract performance.

Key Responsibilities

• Own and deliver the Annual Quality Audit Programme, including the EM02 audit programme.
• Plan and coordinate audits with auditees and client representatives.
• Identify and manage non-conformances, corrective actions and opportunities for improvement.
• Work with operational teams to identify issues and resolve them at the point of audit wherever possible.
• Ensure audit actions are appropriately recorded, managed and closed within agreed timescales.
• Identify and escape health & safety concerns, ensuring appropriate actions are raised and tracked through to completion.
• Analyse contractual and operational data to identify trends, risks and areas of service deficiency.
• Produce accurate, concise and professional contractual and internal reports for senior management and key stakeholders.
• Support the Forward Additional Service Plan and contribute to client meetings through the FDIS governance structure.
• Ensure Quality Management System processes are established, implemented and continually improved.
• Provide quality support and guidance to operational teams across the contract.
• Work collaboratively with the Technical Compliance Manager, other Contract Quality Managers and client representatives.
• Promote a culture of continuous improvement and quality across the contract.

We're looking for someone with:

• Proven experience working within quality management and audit environments.
• Strong knowledge of quality standards, corrective actions and continuous improvement methodologies.
• Experience identifying non-conformances and managing actions through to completion.
• Excellent analytical skills, with the ability to interpret complex data and identify trends and performance issues.
• Advanced Microsoft Excel skills and confidence manipulating and analysing data.
• Strong report writing skills, with the ability to present complex information clearly and concisely.
• Excellent communication and stakeholder management skills, with the confidence to challenge constructively.
• A proactive, solutions-focused approach with strong attention to detail.
• The ability to work independently while also collaborating effectively with operational and client teams.
• Professional membership of the Chartered Quality Institute (CQI), or a willingness to work towards membership, would be advantageous.
• Experience with DIO Assurance Practitioners Guide EM/02, CAFM systems such as Maximo, Lean Six Sigma, formal Quality Management Systems or corrective action methodologies would also be beneficial.

Additional Requirements

• Full UK driving licence.
• British citizenship due to site restrictions.
• Ability to obtain and maintain SC security clearance.
• Willingness to undertake occasional travel between sites.

Whats on Offer

• 6% matched pension contribution
• 25 days annual leave
• Single-person private medical cover
• One professional subscription per year
• Permanent, full-time position
• Opportunity to play a key role in quality, assurance and continuous improvement within a major Defence FM environment