Contract Quality Manager

Mainstay Facilities; Kingswood; On-site; GBP 26,000 - 44,000; Full time

Benefits offered by this job

6% matched pension contribution

25 days annual leave

Single-person private medical cover

One professional subscription per year

Job summary

Mainstay Facilities in the Defence FM sector is hiring a Contract Quality Manager to own quality assurance and continuous improvement on a busy contract. You will lead audits, identify issues, drive corrective actions and raise standards across operations with stakeholders.

The role combines QA, auditing, data analysis and governance, offering influence on service delivery and customer satisfaction within a site-based, permanent full-time position.

Qualifications

• Proven experience in quality management and audit environments.
• Strong knowledge of quality standards and corrective actions.
• Experience identifying non-conformances and managing actions to completion.
• Excellent data interpretation and trend identification skills.
• Advanced Excel skills for data manipulation and analysis.
• Strong report writing and stakeholder communication skills.
• Proactive, detail-oriented with independent work capability.

Responsibilities

• Own and deliver the Annual Quality Audit Programme and EM02 audits.
• Plan and coordinate audits with auditees and client representatives.
• Identify non-conformances and manage corrective actions to closure.
• Resolve issues at the point of audit with operational teams where possible.
• Ensure audit actions are recorded, tracked, and closed on time.
• Identify and escalate health and safety concerns and track actions.
• Analyze data to identify trends, risks and service deficiencies.
• Produce professional reports for senior management and stakeholders.
• Support the Forward Additional Service Plan and governance meetings.
• Ensure Quality Management System processes are established and improved.
• Provide quality guidance to operational teams across the contract.
• Collaborate with other Contract Quality Managers and client reps.

Skills

Quality management

Audits

Data analysis

Excel

Reporting

Stakeholder management

CQI

Independent working

Tools

DIO EM/02 knowledge

CAFM (Maximo)

Lean Six Sigma

Job description

Contract Quality Manager

Location: DSTL, Salisbury

Salary: Up to £44,000

Contract: Permanent | Full Time

Working Pattern: Site-based

About the Role

Were looking for an experienced Contract Quality Manager to take ownership of quality and continuous improvement across a busy Defence FM contract. Youll lead the delivery of the contracts audit programme, working closely with operational teams, client representatives and key stakeholders to identify issues, manage corrective actions and ensure services are consistently delivered to the required standards. The role combines quality assurance, auditing, data analysis and stakeholder management, giving you the opportunity to directly influence service delivery, customer satisfaction and overall contract performance.

Key Responsibilities

• Own and deliver the Annual Quality Audit Programme, including the EM02 audit programme.
• Plan and coordinate audits with auditees and client representatives.
• Identify and manage non-conformances, corrective actions and opportunities for improvement.
• Work with operational teams to identify issues and resolve them at the point of audit wherever possible.
• Ensure audit actions are appropriately recorded, managed and closed within agreed timescales.
• Identify and escape health & safety concerns, ensuring appropriate actions are raised and tracked through to completion.
• Analyse contractual and operational data to identify trends, risks and areas of service deficiency.
• Produce accurate, concise and professional contractual and internal reports for senior management and key stakeholders.
• Support the Forward Additional Service Plan and contribute to client meetings through the FDIS governance structure.
• Ensure Quality Management System processes are established, implemented and continually improved.
• Provide quality support and guidance to operational teams across the contract.
• Work collaboratively with the Technical Compliance Manager, other Contract Quality Managers and client representatives.
• Promote a culture of continuous improvement and quality across the contract.

We're looking for someone with:

• Proven experience working within quality management and audit environments.
• Strong knowledge of quality standards, corrective actions and continuous improvement methodologies.
• Experience identifying non-conformances and managing actions through to completion.
• Excellent analytical skills, with the ability to interpret complex data and identify trends and performance issues.
• Advanced Microsoft Excel skills and confidence manipulating and analysing data.
• Strong report writing skills, with the ability to present complex information clearly and concisely.
• Excellent communication and stakeholder management skills, with the confidence to challenge constructively.
• A proactive, solutions-focused approach with strong attention to detail.
• The ability to work independently while also collaborating effectively with operational and client teams.
• Professional membership of the Chartered Quality Institute (CQI), or a willingness to work towards membership, would be advantageous.
• Experience with DIO Assurance Practitioners Guide EM/02, CAFM systems such as Maximo, Lean Six Sigma, formal Quality Management Systems or corrective action methodologies would also be beneficial.

Additional Requirements

• Full UK driving licence.
• British citizenship due to site restrictions.
• Ability to obtain and maintain SC security clearance.
• Willingness to undertake occasional travel between sites.

Whats on Offer

• 6% matched pension contribution
• 25 days annual leave
• Single-person private medical cover
• One professional subscription per year
• Permanent, full-time position
• Opportunity to play a key role in quality, assurance and continuous improvement within a major Defence FM environment