Defence Contract Quality & Audit Lead

Mainstay Facilities; Salisbury; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

6% matched pension contribution

25 days annual leave

Single-person private medical cover

One professional subscription per year

Permanent, full-time position

Role in Defence FM environment

Job summary

Mainstay Facilities is seeking a Contract Quality Manager on a site-based Defence FM contract at DSTL Salisbury. You will lead quality assurance, audits, and improvement initiatives to ensure services meet required standards.

The role encompasses data analysis, corrective actions, and stakeholder engagement to drive customer satisfaction and contract performance. Strong CQI-aligned skills and Maximo experience are assets.

Qualifications

• Proven experience in quality management and audit environments.
• Strong knowledge of quality standards, corrective actions and continuous improvement.
• Experience identifying non-conformances and managing actions to completion.
• Excellent analytical skills to interpret data and identify trends.
• Advanced Excel skills for data manipulation and analysis.
• Strong report writing and stakeholder communication abilities.

Responsibilities

• Own and deliver the Annual Quality Audit Programme (including EM02).
• Plan and coordinate audits with auditees and client representatives.
• Identify and manage non-conformances and corrective actions.
• Collaborate with operational teams to resolve issues at the point of audit.
• Ensure audit actions are recorded, managed and closed within timescales.
• Identify and address health & safety concerns and track to completion.
• Analyse contractual data to identify trends, risks and deficiencies.
• Produce concise reports for senior management and stakeholders.
• Support governance processes and contribute to Forward Additional Service Plan meetings.
• Ensure Quality Management System processes are established and continually improved.
• Provide quality support to operational teams across the contract.
• Collaborate with other Contract Quality Managers and client reps.

Skills

Quality management

Auditing

Data analysis

Stakeholder management

Excel proficiency

Report writing

Communication

Independent work

CQI membership

Tools

Maximo

Lean Six Sigma

CQI standards

Job description

Mainstay Facilities is seeking a Contract Quality Manager on a site-based Defence FM contract at DSTL Salisbury. You will lead quality assurance, audits, and improvement initiatives to ensure services meet required standards.

The role encompasses data analysis, corrective actions, and stakeholder engagement to drive customer satisfaction and contract performance. Strong CQI-aligned skills and Maximo experience are assets.