Senior Pharmacy Assistant/Receptionist Dispensary

Transformationunitgm; Maidstone; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hospital trust in Maidstone is seeking a Senior Pharmacy Assistant Receptionist to provide excellent customer care at the Pharmacy reception. The role involves welcoming patients, handling prescriptions, and ensuring efficient service delivery. Candidates should have relevant qualifications and experience in a healthcare setting.

Benefits

At least 27 days of annual leave plus public/bank holidays

Membership in the NHS Pension Scheme

Blue Light card eligibility

Qualifications

• Experience of dealing with members of the public in a service capacity.
• Experience of working in a hospital or healthcare environment.
• Knowledge of prescription charges and exemptions.

Responsibilities

• Welcoming patients and receiving prescriptions.
• Communicating with patients, relatives, and staff.
• Dispensing and preparation of medication.

Skills

Good oral and written communication skills

Ability to plan, prioritise and organise workload

IT literate

Proven customer care skills

Committed to a high standard of patient care

Enthusiastic, reliable, hardworking and polite

Education

GCSE Grade C or above in English and Maths or equivalent

NVQ level 2 in pharmacy services or equivalent

Job description

Band 3

Job overview

Senior Pharmacy Assistant Receptionist – Band 3

Full-time position (37.5 hours) Monday to Friday, 8.45 am to 5.15 pm

Main Pharmacy – Maidstone Hospital

We have an exciting opportunity for a full-time senior pharmacy assistant receptionist to join our team in our main pharmacy at Maidstone Hospital.

We are looking for someone who is motivated, enthusiastic and who can understand our patients’ needs to deliver an excellent Pharmacy service at our Pharmacy reception.

You will work closely with our other Senior Pharmacy Assistant Receptionist to welcome patients and staff at our busy Pharmacy reception. Your role will be essential to provide excellent customer care to all our patients, relatives, and hospital staff.

Main duties of the job

The main aspects of the role include welcoming patients, receiving and booking in prescriptions, and communicating with patients, relatives, and staff. You will be an essential member of our dispensary team in ensuring our patients’ needs are met promptly. Part of the role will also include some dispensing and preparation of medication. The role also includes monitoring the pharmacy email and contacting patients to collect medication or arrange couriers.

Working for our organisation

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme , with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below

Detailed job description and main responsibilities

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children).

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Person specification

Qualifications

• GCSE Grade C or above in English and Maths or equivalent
• NVQ customer services NVQ level 2 in pharmacy services or equivalent

Experience/Knowledge

• Experience of dealing with members of the public in a service capacity
• Experience of working with computers
• Experience of working in a hospital or other healthcare environment
• Experience of working in pharmacy
• Knowledge of prescription charges and exemptions

Skills

• Good oral and written communication skills
• Ability to plan, prioritise and organise workload and refer problems when necessary
• IT literate
• Proven customer care skills
• Committed to a high standard of patient care
• Able to achieve goals when working as part of a team
• Enthusiastic, reliable, hardworking and polite

In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.

Good luck! We look forward to welcoming you to our exceptional team!

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Name Pippa Meakins Job title Senior Pharmacy Technician, Dispensary Manager Email address [e-mail] Telephone number 01622 227142