Receptionist / Administrator

Change Grow Live; Romford; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established charity is seeking a dedicated Administrator/Receptionist to support their Havering Service. This role involves being the first point of contact for service users, ensuring a welcoming environment, and providing essential administrative support. You will manage appointment systems, maintain client information, and encourage feedback. With a commitment to compassion and respect, this position offers a chance to make a real difference in people's lives while enjoying flexible working arrangements and a supportive team environment.

Benefits

25 days holiday plus bank holidays

Flexible working arrangements

Paid wellness hour weekly

Contributory pension scheme

Discounts for shopping, cinema, holidays

Training and career development opportunities

Refer-a-Friend scheme

Qualifications

• Knowledge of general office procedures.
• Ability to maintain confidentiality and respond to requests.

Responsibilities

• Be the first point of contact for visitors and service users.
• Manage appointment systems and liaise with keyworkers.
• Maintain accurate contact records on case management systems.

Skills

IT proficiency in word processing

Data entry

Good interpersonal skills

Organisational skills

Effective verbal communication

Confidentiality

Job description

Change Grow Live

Change Grow Live are a charity dedicated to making a difference in the lives of our Service Users by offering support and respect in a safe environment. We treat each user as an individual and work with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’. Our team members apply these values daily to achieve our mission of helping people change their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an Administrator / Receptionist to join our busy Havering Service. Our Receptionists at Romford play an integral role in supporting the team by providing administrative and clerical support, enabling them to focus on delivering services and ensuring our service users receive the help they need to achieve their goals.

Location: Romford

Hours: Part time, 22.5 hours per week

Salary Range: £25,077.00 (dependent on experience, based on full-time hours, pro-rata for part-time)

Allowance: £2,195.72 Outer London Weighting (pro-rata for part-time)

Contract Type: Fixed Term until 31st March 2026

About the role

1. Be the first point of contact, ensuring visitors and service users receive friendly and efficient service.
2. Maintain a welcoming and tidy reception area.
3. Keep client information displayed in the reception current and relevant.
4. Encourage feedback from service users and promote the use of suggestion boxes.
5. Provide basic advice and information about our services.
6. Manage appointment systems and liaise with keyworkers.
7. Check appointments on the information system and book future appointments.
8. Take messages and update contacts in case management systems.
9. Input referral information into our Criis system.
10. Support team in managing and booking appointments via electronic diaries.
11. Maintain accurate contact records on case management systems.

About you

1. Knowledge of general office procedures.
2. IT proficiency in word processing, spreadsheets, and data entry.
3. Good interpersonal skills and team flexibility.
4. Ability to maintain confidentiality and respond to requests for assistance.
5. Solid numeric skills.
6. Good organisational skills.
7. Effective verbal and written communication skills.
8. Professional, empathetic, and non-judgmental attitude towards service users.
9. Flexibility to meet the demands of the role.
10. Ability to work effectively as part of a team.

What we will give to you

1. 25 days holiday plus bank holidays, increasing with service length (up to 30 days).
2. Flexible working arrangements.
3. Paid wellness hour weekly, wellness hub, and Employee Assistance Programme.
4. Contributory pension scheme.
5. Discounts for shopping, cinema, holidays, etc.
6. Supportive team environment.
7. Training and career development opportunities.
8. Refer-a-Friend scheme.

Please note: This role is not eligible for visa sponsorship. More information can be found at the Skilled Worker visa overview on GOV.UK.

Full-time hours are 37.5 per week; part-time salary and payments are pro-rata.

Reference: CGL SPOT (19) (£25,077.00) and Outer London Weighting (£2,195.72)

Application deadline: 17/5/2025

Contact: Rajia Sultana | [e-mail]

This position is subject to an enhanced DBS check.