Debt Supervisor (Trainee considered)

Citizens Advice; Bury; On-site; GBP 38,000 - 52,000; Full time

Job summary

Citizens Advice in the United Kingdom is seeking a supervisor for Money Advice & Energy Services. You will oversee advisers, support complex cases, and ensure service levels are met with empathy and professionalism.

The role offers training and development opportunities, a collaborative team environment, and the chance to help people navigate debt and energy costs.

Join a supportive team that values trauma-informed approaches and ongoing professional growth.

Qualifications

• Experience supervising debt and money advice services.
• Knowledge of KPI compliance and delivering high-quality advice.
• Experience coaching advisers and reviewing files for improvement.

Responsibilities

• Supervise Money Advice & Energy Services Advisers (up to 8 direct reports).
• Ensure regulatory and funder requirements are met through coaching and reviews.

Skills

Supervision

Debt advice

Coaching

Team development

Education

MaPS accredited

Job description

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Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and debt.

There's no 'average' case – our advice is tailored, but our standard of excellence is identical for every client. As a supervisor, you will play a key role in ensuring that our regulated money and debt advice, along with energy advice services are delivered to high-quality standards and KPIs are met through live coaching, supporting advisers with complex queries, file reviews and feedback.

This is a challenging role, but you will be fully trained and supported, working as a key part of an approachable and supportive Team in a rewarding environment. It's a fantastic opportunity for development that includes accredited technical supervision training and more.

Key Elements And Tasks Within This Role Include

• Supervision of Money Advice & Energy Services Advisers (you will have up to 8 direct reports and will support supervisor colleagues)
• Being a subject matter expert, providing technical knowledge and expertise to ensure that all contract KPIs are met, and advice is delivered to a high standard which meets the criteria for all regulatory, contractual and funder requirements through independent file reviews, live coaching and monitoring of key themes

About You

• At least 18 months experience as debt/money advice adviser/caseworker (Preferably MaPS accredited)
• Experience in managing money advice/ debt caseloads
• Excellent interpersonal skills to engage with a diverse range of staff and clients
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• A genuine passion for continual professional development, and team development
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
• Be resilient and adaptable.