Debt Solutions Specialist (FCA Regulated)

Citizens Advice BANES; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice BANES in Coventry is seeking a debt caseworker to provide specialist debt casework to clients. The role involves delivering FCA-regulated advice via face-to-face and telephone sessions, helping clients complete a financial statement, and outlining available options.

You will support clients in choosing and implementing a plan, including Debt Relief Orders, payment plans and debt write-offs, working with them to improve their financial outcomes.

Responsibilities

• Deliver FCA-regulated debt advice via face-to-face and telephone sessions.
• Help clients complete a financial statement and understand available options.
• Support clients in implementing the chosen option, including Debt Relief Orders and payment plans.

Job description

Citizens Advice BANES in Coventry is seeking a debt caseworker to provide specialist debt casework to clients. The role involves delivering FCA-regulated advice via face-to-face and telephone sessions, helping clients complete a financial statement, and outlining available options.

You will support clients in choosing and implementing a plan, including Debt Relief Orders, payment plans and debt write-offs, working with them to improve their financial outcomes.