Debt Caseworker

Citizens Advice; Hounslow; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Season ticket loan

Cycle to work

Generous annual leave

Job summary

Citizens Advice Hounslow is seeking an experienced Debt Caseworker to join our team, helping clients navigate debt and maximise income. The role involves guiding clients, negotiating with creditors, and taking action on behalf of those who are particularly vulnerable.

You will assess cases, prepare financial statements, and work with local authorities, bailiffs, landlords and lenders to prevent enforcement actions.

Responsibilities

• Guide and empower clients to understand their options and rights.
• Take direct action on behalf of vulnerable clients, including negotiating with creditors.
• Assess each client’s situation and identify the best strategies to resolve debt issues.
• Halt creditor action where appropriate and prepare accurate financial statements.
• Provide budgeting guidance to help clients regain control of finances and build long‑term stability.
• Coordinate with third parties—local authorities, bailiffs, landlords and lenders—to prevent enforcement action and resolve arrears.

Job description

Citizens Advice Hounslow is a well‑established charity serving the London Borough of Hounslow. We work to make a meaningful difference in the lives of people who come to us for support. Our high‑quality, agile advice service responds to the issues and needs of our community, always putting people first. Thanks to our dedicated team of staff and volunteers, we support over 16,000 clients each year through our face‑to‑face, telephone and digital services.

We are looking for an experienced Debt Caseworker to join our team and help meet the growing demand for debt and income‑maximisation advice within our service. In this role, you will guide and empower clients to understand their options, while also taking direct action on behalf of those who are particularly vulnerable. This includes negotiating with creditors to prevent escalation and protect clients from further financial harm.

You will assess each client’s situation in depth, identifying the most appropriate strategies to resolve their debt issues while exploring every opportunity to maximise income. Through practical support and casework, you will take the necessary steps to halt creditor action, prepare accurate financial statements, make repayment offers, and apply strategies to reduce, write off and manage debt effectively. Alongside this, you will provide budgeting guidance to help clients regain control of their finances and build long‑term stability. Your ability to work confidently with third parties—including local authorities, bailiffs, landlords and lenders—will be essential in preventing enforcement action and resolving arrears.

We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous annual leave and the opportunity to develop professionally. You will be part of a warm and friendly work culture where opinions are valued.