Debt Caseworker (Multiple Roles)

Citizens Advice BANES; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice BANES in Coventry is seeking a debt caseworker to provide specialist debt casework to clients. The role involves delivering FCA-regulated advice via face-to-face and telephone sessions, helping clients complete a financial statement, and outlining available options.

You will support clients in choosing and implementing a plan, including Debt Relief Orders, payment plans and debt write-offs, working with them to improve their financial outcomes.

Responsibilities

• Deliver FCA-regulated debt advice via face-to-face and telephone sessions.
• Help clients complete a financial statement and understand available options.
• Support clients in implementing the chosen option, including Debt Relief Orders and payment plans.

Job description

The debt caseworker will provide specialist debt casework to our clients. The advice is FCA regulated and done via face to face and telephone sessions. You will assist people to complete a financial statement, understand the options available to them and support them in implementing the chosen option. We assist with a wide range of options including Debt Relief Orders, payment plans and debt write offs.

We’re Disability Confident

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.