Debt Caseworker: FCA-Regulated Guidance & Debt Plans

Citizens Advice; Coventry; On-site; GBP 26,000 - 36,000; Full time

Job summary

Citizens Advice in Coventry seeks a debt caseworker to provide specialist debt casework to clients. The role involves FCA-regulated advice delivered via face-to-face and telephone sessions, helping people complete financial statements, understand available options, and support implementation of chosen solutions.

We assist with Debt Relief Orders, payment plans, and debt write-offs; rolling recruitment basis with potential trainee role consideration.

Responsibilities

• The debt caseworker will provide specialist debt casework to our clients.
• The advice is FCA regulated and done via face to face and telephone sessions.
• You will assist people to complete a financial statement, understand the options available to them and support them in implementing the chosen option.
• We assist with a wide range of options including Debt Relief Orders, payment plans and debt write offs.

Job description

Citizens Advice in Coventry seeks a debt caseworker to provide specialist debt casework to clients. The role involves FCA-regulated advice delivered via face-to-face and telephone sessions, helping people complete financial statements, understand available options, and support implementation of chosen solutions.

We assist with Debt Relief Orders, payment plans, and debt write-offs; rolling recruitment basis with potential trainee role consideration.