Debt Recovery Specialist — Proactive Collections

Booker; Copythorne; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Booker colleague card with 10% off

Tesco colleague discount 10–15%

Tesco Mobile 10% off

Tesco Bank insurance discounts

Eye test offers

Pension scheme

Life Assurance

Employee Assistance Programme

Annual leave

Job summary

Booker is hiring a Debt Collector to join the Finance team based in Deeside. You will proactively recover outstanding customer debt, work with customers to agree repayment arrangements, and collaborate with colleagues and external parties to resolve debts efficiently.

The role emphasizes strong communication, organisation, and customer service skills, with opportunities to support the broader team and liaise with legal when required.

Qualifications

• Experience working in collections or debts recovery.
• Proven communication and customer service abilities.
• Strong organisational skills and ability to meet deadlines.
• Good IT skills including Word and Excel; SAP knowledge advantageous.

Responsibilities

• Proactively chase outstanding debt via phone, email, letters and text.
• Negotiate repayment plans with customers.
• Process payments through the online system.
• Handle queries and provide high levels of service.
• Decide on referrals for legal action in coordination with Legal team.
• Diary calls, manage workload and prepare period-end reports.
• Reconcile bad debt GL accounts at period end.
• Support wider Debt Collection team and cover holidays as needed.
• Collaborate with Finance and Operations to reduce ageing debt.

Skills

Collections experience

Communication skills

Customer service

Organisational skills

Deadline management

IT skills (Word/Excel)

SAP knowledge

Job description

Booker is hiring a Debt Collector to join the Finance team based in Deeside. You will proactively recover outstanding customer debt, work with customers to agree repayment arrangements, and collaborate with colleagues and external parties to resolve debts efficiently.

The role emphasizes strong communication, organisation, and customer service skills, with opportunities to support the broader team and liaise with legal when required.