Debt Collector

Tesco; Connah's Quay; On-site; GBP 22,000 - 28,000; Full time

Job summary

Booker Group is seeking a Debt Collector to join the Finance team based in Deeside. You will proactively manage and recover outstanding customer debt, working with customers to agree repayment arrangements and ensuring debts are resolved efficiently.

You’ll collaborate with colleagues across the business and external customers, requiring strong communication and organisation skills. Responsibilities include chasing debt, negotiating plans, processing payments, handling queries, and determining

Qualifications

• Experience in debt collection or recoveries.
• Strong communication and customer service skills.
• Proactive in negotiating repayment plans and resolving cases.

Responsibilities

• Proactively chasing outstanding debt via phone, email, letters and text.
• Negotiate repayment plans with customers.
• Process payments through online system.
• Manage queries and provide high level customer service.
• Decide when to refer cases for legal action with Legal team.
• Maintain diary and workload efficiently.
• Prepare period-end reports and reconciliations.
• Reconcile Bad Debt GL accounts at period end.
• Support wider Debt Collection team.

Skills

Debt collection

Negotiation

Customer service

Communication

Organisation

Microsoft Word/Excel

SAP (advantageous)

Tools

SAP

Excel

Job description

We are looking for a Debt Collector to join our Finance team based in Deeside.

In this role, you will be responsible for proactively managing and recovering outstanding customer debt referred to Head Office, working with customers to agree repayment arrangements and helping to ensure debts are resolved effectively and efficiently.

You’ll also work closely with colleagues across the business, as well as external customers and organisations, making this a varied role where strong communication, organisation and customer service skills are key.

• Proactively chasing outstanding debt using telephone, email, letters and text.

• Negotiating appropriate repayment plans with customers.

• Processing customer payments through the online payment system.

• Managing customer and branch queries and providing a high level of customer service.

• Making decisions on when cases should be referred for legal action and liaising with the Legal team as required.

• Completing daily diary calls and effectively managing your workload.

• Preparing period-end reports, reconciliations and bad debt information within required timescales.

• Reconciling Bad Debt General Ledger accounts at period end.

• Supporting the wider Debt Collection team, including providing holiday and sickness cover where required.

• Working collaboratively with colleagues across Finance and Operations to help reduce ageing debt and minimise legal costs.

• Previous experience working within Collections.

• Excellent communication and customer service skills.

• A positive, persistent and proactive approach.

• Strong organisation skills, with the ability to prioritise your workload and meet deadlines.

• The ability to work under pressure and use your own initiative.

• Good analytical and problem-solving skills.

• The ability to work effectively as part of a team.

• Good IT skills, including Microsoft Word and Excel.

• Knowledge of SAP would be advantageous.

• Knowledge of legal debt recovery procedures would be beneficial, but is not essential.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk