Debt Recovery Specialist – Finance & Compliance

Connect Recruitment; Windsor; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Bonus scheme

Additional benefits package

Job summary

Connect Recruitment is seeking a Collections Agent in Windsor to manage and recover debts within the banking and finance sector. You will contact customers by telephone or email to discuss overdue payments and arrange repayment plans.

This role requires clear negotiation, regulatory compliance with FCA guidelines, and accurate record keeping. You will monitor accounts, collaborate with internal teams, and provide reports on collection activity and performance metrics to support business goals.

Qualifications

• Proven experience in debt collection or related customer service.
• Strong communication and negotiation skills.
• Knowledge of FCA guidelines and banking regulations.
• Proficient IT skills and CRM experience.
• Excellent record keeping and attention to detail.

Responsibilities

• Contact customers to discuss overdue payments and arrange repayment plans.
• Assess financial circumstances to offer suitable repayment options.
• Maintain records of interactions and payment arrangements.
• Monitor accounts and follow up on missed payments.
• Collaborate with internal teams to resolve disputes.
• Ensure compliance with legislation and company policies.
• Provide reports on collection activities and metrics.
• Demonstrate empathy and professionalism with customers in financial distress.
• Identify opportunities to improve collection processes.

Skills

Communication skills

Negotiation skills

Regulatory knowledge

IT skills

Organisation

Attention to detail

Education

GCSEs including English and Maths

Finance or business administration education advantageous

Tools

CRM software

MS Office

Job description

Connect Recruitment is seeking a Collections Agent in Windsor to manage and recover debts within the banking and finance sector. You will contact customers by telephone or email to discuss overdue payments and arrange repayment plans.

This role requires clear negotiation, regulatory compliance with FCA guidelines, and accurate record keeping. You will monitor accounts, collaborate with internal teams, and provide reports on collection activity and performance metrics to support business goals.