Debt Recovery Specialist — Negotiation & Analytics

Booker Group; United Kingdom; Remote; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Booker colleague card discounts

Tesco discount benefits

Pay monthly & SIM deals

Tesco Bank insurance offers

Eye tests and glasses discounts

Health checks and wellness support

Share save scheme eligibility

Pension scheme with employer match

Job summary

Booker Group is seeking a Debt Collector to join our Finance team in Deeside. You will proactively manage and recover outstanding debts, negotiate repayment plans, and work with customers to resolve accounts efficiently.

Strong communication and organisation are essential to excel in this role. You will handle payments, queries, and contribute to period-end reporting while coordinating with the Legal team on forensics and action where needed.

Qualifications

• Previous experience in debt collections.
• Excellent communication and customer service skills.
• Positive, persistent and proactive approach.
• Strong organisation skills, prioritising workload to meet deadlines.
• Ability to work under pressure and use initiative.
• Good analytical and problem-solving skills.
• Ability to work effectively as part of a team.
• Proficient IT skills including Word and Excel.
• SAP knowledge advantageous.
• Knowledge of legal debt recovery procedures beneficial but not essential.

Responsibilities

• Proactively chase outstanding debt via telephone, email, letters and text.
• Negotiate repayment plans with customers.
• Process customer payments through the online payment system.
• Manage customer and branch queries with high levels of service.
• Decide when cases should be referred for legal action and liaise with Legal team.
• Complete daily diary calls and manage workload.
• Prepare period-end reports, reconciliations and bad debt information on time.
• Reconcile Bad Debt General Ledger accounts at period end.
• Support wider Debt Collection team and cover holidays/sickness.
• Collaborate with Finance and Operations to reduce ageing debt and legal costs.

Skills

Collections experience

Communication

Customer service

Organisation

Deadline management

Problem solving

Teamwork

MS Word

MS Excel

SAP

Legal debt recovery knowledge

Tools

SAP

MS Word

MS Excel

Job description

Booker Group is seeking a Debt Collector to join our Finance team in Deeside. You will proactively manage and recover outstanding debts, negotiate repayment plans, and work with customers to resolve accounts efficiently.

Strong communication and organisation are essential to excel in this role. You will handle payments, queries, and contribute to period-end reporting while coordinating with the Legal team on forensics and action where needed.