Debt Collector

Booker; Copythorne; On-site; GBP 21,000 - 31,000; Full time

Benefits offered by this job

Booker colleague card with 10% off

Tesco colleague discount 10–15%

Tesco Mobile 10% off

Tesco Bank insurance discounts

Eye test offers

Pension scheme

Life Assurance

Employee Assistance Programme

Annual leave

Job summary

Booker is hiring a Debt Collector to join the Finance team based in Deeside. You will proactively recover outstanding customer debt, work with customers to agree repayment arrangements, and collaborate with colleagues and external parties to resolve debts efficiently.

The role emphasizes strong communication, organisation, and customer service skills, with opportunities to support the broader team and liaise with legal when required.

Qualifications

• Experience working in collections or debts recovery.
• Proven communication and customer service abilities.
• Strong organisational skills and ability to meet deadlines.
• Good IT skills including Word and Excel; SAP knowledge advantageous.

Responsibilities

• Proactively chase outstanding debt via phone, email, letters and text.
• Negotiate repayment plans with customers.
• Process payments through the online system.
• Handle queries and provide high levels of service.
• Decide on referrals for legal action in coordination with Legal team.
• Diary calls, manage workload and prepare period-end reports.
• Reconcile bad debt GL accounts at period end.
• Support wider Debt Collection team and cover holidays as needed.
• Collaborate with Finance and Operations to reduce ageing debt.

Skills

Collections experience

Communication skills

Customer service

Organisational skills

Deadline management

IT skills (Word/Excel)

SAP knowledge

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

We are looking for a Debt Collector to join our Finance team based in Deeside.

In this role, you will be responsible for proactively managing and recovering outstanding customer debt referred to Head Office, working with customers to agree repayment arrangements and helping to ensure debts are resolved effectively and efficiently.

You’ll also work closely with colleagues across the business, as well as external customers and organisations, making this a varied role where strong communication, organisation and customer service skills are key.

You will be responsible for

• Proactively chasing outstanding debt using telephone, email, letters and text.
• Negotiating appropriate repayment plans with customers.
• Processing customer payments through the online payment system.
• Managing customer and branch queries and providing a high level of customer service.
• Making decisions on when cases should be referred for legal action and liaising with the Legal team as required.
• Completing daily diary calls and effectively managing your workload.
• Preparing period-end reports, reconciliations and bad debt information within required timescales.
• Reconciling Bad Debt General Ledger accounts at period end.
• Supporting the wider Debt Collection team, including providing holiday and sickness cover where required.
• Working collaboratively with colleagues across Finance and Operations to help reduce ageing debt and minimise legal costs.

You will need

• Previous experience working within Collections.
• Excellent communication and customer service skills.
• A positive, persistent and proactive approach.
• Strong organisation skills, with the ability to prioritise your workload and meet deadlines.
• The ability to work under pressure and use your own initiative.
• Good analytical and problem-solving skills.
• The ability to work effectively as part of a team.
• Good IT skills, including Microsoft Word and Excel.
• Knowledge of SAP would be advantageous.
• Knowledge of legal debt recovery procedures would be beneficial, but is not essential.