Debt Recovery Specialist — Finance & Client Accounts

DAC Beachcroft; Newport; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Professional funding

Job summary

DAC Beachcroft is seeking an experienced Debt Controller to join our Finance team in Newport on a 12-month fixed-term contract. You will manage debt recovery, engage with Partners, Lawyers and Clients, and implement strategies to maximise cash collections.

The role requires strong communication, high-volume workload handling, and robust numerical skills. You will work closely with the Debt Recovery team to improve processes and service levels.

Qualifications

• Experience in Debt Collection, Debt Recovery, Credit Control, or Accounts Receivable.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication abilities.
• Proven ability to manage a high-volume workload and meet collection targets.
• Strong organisational skills and attention to detail.
• Ability to work independently and use initiative to resolve issues.
• Excellent numerical and analytical skills.
• Proficient in Microsoft Office, especially Excel, Pivot Tables, VLOOKUP/XLOOKUP and reporting.

Responsibilities

• Manage a portfolio of outstanding debt to support cash collection targets and reduce aged debt.
• Conduct a high volume of outbound calls and emails to clients regarding outstanding invoices.
• Build and maintain effective relationships with Partners, Lawyers, and Clients to facilitate debt recovery.
• Deliver a professional and customer-focused approach while managing sensitive collection conversations.
• Investigate and resolve payment delays by liaising with internal departments and identifying root causes.
• Attend internal and external stakeholder meetings to discuss debt recovery strategies and account management.
• Prepare and distribute monthly statements of account using Excel.
• Maintain accurate records, notes, and activity updates within the 3E system.
• Develop and implement collection strategies to maximise recoveries and minimise overdue balances.
• Ensure all collection activities are completed in line with company procedures and service standards.

Skills

Debt collection

Stakeholder management

Customer service

Communication

Organisational skills

Numerical skills

Independent working

Tools

Excel

Pivot Tables

VLOOKUP/XLOOKUP

Reporting & data analysis

Job description

DAC Beachcroft is seeking an experienced Debt Controller to join our Finance team in Newport on a 12-month fixed-term contract. You will manage debt recovery, engage with Partners, Lawyers and Clients, and implement strategies to maximise cash collections.

The role requires strong communication, high-volume workload handling, and robust numerical skills. You will work closely with the Debt Recovery team to improve processes and service levels.