Debt Recovery Specialist - 12 Month FTC

DAC Beachcroft LLP; Birmingham; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Professional funding

Job summary

DAC Beachcroft LLP in Birmingham seeks an experienced Debt Controller to join our Finance team on a 12-month fixed-term contract. You will manage a portfolio of outstanding debts, drive high-volume collections, and build relationships with Partners, Lawyers, Clients and Finance colleagues to improve cash collection and reduce aged debt.

The role requires excellent communication, strong organisational skills, and proficiency in Excel (Pivot Tables, VLOOKUP), with a proactive, customer-focused

Qualifications

• Experience in Debt Collection, Debt Recovery, Credit Control, or Accounts Receivable.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication abilities.
• Proven ability to manage high-volume workload and achieve collection targets.
• Strong organisational skills and attention to detail.
• Ability to work independently and use initiative to resolve issues.
• Excellent numerical and analytical skills.
• Proficient in Microsoft Office, particularly Excel, Pivot Tables, and VLOOKUP/XLOOKUP.

Responsibilities

• Manage a portfolio of outstanding debt to support cash collection targets.
• Conduct high volume outbound calls and emails to clients regarding outstanding invoices.
• Build and maintain effective relationships with Partners, Lawyers, and Clients to facilitate debt recovery.
• Deliver a professional and customer-focused approach while managing sensitive collection conversations.
• Investigate and resolve payment delays by liaising with internal departments and identifying root causes.
• Attend internal and external stakeholder meetings to discuss debt recovery strategies and account management.
• Prepare and distribute monthly statements of account using Excel.
• Maintain accurate records, notes, and activity updates within the 3E system.
• Develop and implement collection strategies to maximise recoveries and minimise overdue balances.
• Ensure all collection activities are completed in line with company procedures and service standards.

Skills

Debt collection

Debt recovery

Credit control

Accounts receivable

Customer service

Stakeholder management

Communication

High-volume workload

Organisational skills

Analytical skills

Tools

Excel

Pivot Tables

VLOOKUP/XLOOKUP

Reporting and data analysis

Job description

DAC Beachcroft LLP in Birmingham seeks an experienced Debt Controller to join our Finance team on a 12-month fixed-term contract. You will manage a portfolio of outstanding debts, drive high-volume collections, and build relationships with Partners, Lawyers, Clients and Finance colleagues to improve cash collection and reduce aged debt.

The role requires excellent communication, strong organisational skills, and proficiency in Excel (Pivot Tables, VLOOKUP), with a proactive, customer-focused